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Supporter timezone: America/Lima (GMT-05:00)

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This topic contains 4 replies, has 3 voices.

Last updated by Andreas W. 1 year, 10 months ago.

Assisted by: Andreas W..

Author Posts
June 28, 2023 at 7:52 pm #13913473

davidS-301

I'm not sure where to find the SEO WPML plugin. I'm not sure why it wasn't installed with the other plugins. There are a bunch of duplicate pages in the current sitemap and a bunch of the blog posts aren't being indexed. Do you know if this is just an issue with the Sitemap or are there other settings that need to be configured?

Screen Shot 2023-06-28 at 1.51.43 PM.png
June 28, 2023 at 8:43 pm #13913847

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before this ticket gets assigned to my colleagues, I want to try and help.

You can find the WPML SEO in your WPML.org account's download section:
https://wpml.org/download/yoast-seo-multilingual/?section=changelog

I am not sure what is the exact reason for the issues that you are encountering but there is a very big chance that it is because you don't have the plugin installed and activated.

Please let us know how things go.

Mihai Apetrei

June 30, 2023 at 4:28 pm #13925051

davidS-301

I downloaded the file and tried to upload to the website. The file tripped the security plugin and blocked my user profile. Please let me know if you have a recommendation. I'm also having a lot of indexing problems for the Spanish content. Any help would be appreciated.

June 30, 2023 at 8:00 pm #13925919

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Our plugins don't contain any malware (make sure that you download them from our website). So I recommend a full website backup, turn off the security for a second, install and activate the plugin and then reactivate the security plugin or the security system that you have in place.

That's my recommendation.

For the other issue that you mentioned regarding the indeing problems, please open a new ticket and share as much information as possible.

Per our Support Policy, we can handle only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

Thank you for your understanding.

Mihai

July 1, 2023 at 7:00 pm #13928095

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to have a closer look at the issue.

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.

If you are unable to provide such a copy of the site for testing, please let me know on this ticket.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas

The topic ‘[Closed] Adding WPML SEO Plugin’ is closed to new replies.