After setting up WPML Media translation all images diseappeared from translations

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Tagged: Exception

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Last updated by Bruno Kos 4 months, 1 week ago.

Assisted by: Bruno Kos.

Author	Posts
December 6, 2024 at 10:39 am
Boris	Background of the issue: I am working on a site under development and trying to add translations for images using WPML. I have activated WPML Media Translation and set it up according to the WPML documentation. Most pages, posts, and CPT posts have been translated using the WordPress editor instead of the WPML editor due to other reasons. Images are mostly added via ACF fields. Symptoms: After setting up WPML Media Translation, all images disappeared from translations, both on the frontend and the backend. Running the translation for existing media via WPML > Settings > Media Translation > Start multiple times did not resolve the issue. Questions: Can you help me get this resolved?
December 6, 2024 at 11:53 am
December 6, 2024 at 1:14 pm #16486203
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am checking this with the assistance of our 2nd tier and will keep you posted.
December 6, 2024 at 7:35 pm #16487442
Boris	Hi, because we have a very tight deadline (go live next wednesday), and we need to work on the site this weekend, we decided to restore a backup and leave WPML Media Translation aside for now. I will set up a staging site next week, then set up WPML Media there. Can you keep the ticket open until then?
December 9, 2024 at 11:57 am #16492553
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Sure, as I also noticed "Fout: het wachtwoord dat je hebt ingevoerd voor de gebruikersnaam aStr4-SupP0rT is onjuist". I marked your next reply as private so you can share credentials again.
December 16, 2024 at 7:56 am #16516094
Boris	Hi, Please keep the ticket open. I will try and set up a staging environment this week, so we can test the implementation of WPML Media again.
December 16, 2024 at 11:09 am #16516902
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Tickets get closed automatically after about 10-14 days if no activity. I marked your next reply as private so you can share credentials once the staging site is set.
December 17, 2024 at 4:07 pm
December 18, 2024 at 7:12 am #16524293
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am checking this with our 2nd tier and will keep you posted!
December 19, 2024 at 9:13 am #16528878
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It looks like the images are being added using a custom field type called Image Aspect Ratio Crop, rather than standard image fields. Can you confirm this? Since this field type isn’t a native part of ACF, it’s possible that ACFML or Media Translation isn’t recognizing or handling it as expected. Could you clarify a few details about this custom field type? Understanding how it’s set up will help us determine the best way to address the issue.

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