After moving website folder from a sub directory to root folder. add to cart in the home page ( not product page ) and the payment options at checkout pages are not working. Payment option is gyred out ( component disabled ). user can not select a payment option. the English version is working well.
Is there any documentation that you are following?
Thanks for contacting WPML forums support. I'll be glad to help you today.
1) Could you please check if the issue persists in a minimal environment by following these steps:
1- Deactivate all the plugins except WPML plugins, WooCommerce Core plugin, and WooCommerce Multilingual plugin.
2- Deactivate any server cache you might use.
If the issue is gone, activate one by one to see which one is causing an interaction issue.
❌ Please backup your database and website before performing the above test ❌
2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. Minimum requirements for WPML are 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)
Add this to the top of wp-config.php to increase WP memory:
Done for memory limit.
done for plugins disabling.
the issue is not resolved ( please see screen shot).
-------------- debug file -------
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-------------
Also I noticed that : ?wc-ajax=get_refreshed_fragments is giving time out if I click on add to cart button on the home page - alos checkout page is not wroking.
Currently all the plugins are disabled except woocomerce / wc multilanguage and WPML plugins.
Thanks for the update. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details again. In order to debug the issue, I've installed a local copy of your site.
The site worked correctly without issues in my local copy, so I think the issue could be caused by your server caching or a CDN. (Kindly check this hidden link)
Could you please disable any caching mechanism on your server or CDN if you use one and check the issue?
If that didn't help you, please let me know to create a staging server and migrate a copy of your site there.
Thanks for your feedback. I've installed a copy of your site on our test server without changing anything, and it's working correctly. Kindly check it here. (hidden link)
If WPML causes the issue, it will persist on any server, but I think it is related to Cache, Server configuration, or CDN.
Would you please check these possibilities and let me know if that solved the issue?
Yes solved the Arabic version is working well. so the issue is from the company hosting ? did do change something it htaccess in order to install it on the your test server ?
I mentioned that the English version is not installed in your test server.
Could advise what to tell the hosting company about this issue ?
1) Please use the login access details you provided to check the English site and the dashboard of the test site.
2) I didn't change any settings or configurations on the test site, and it uses the default .htaccess file.
# BEGIN WordPress
# The directives (lines) between "BEGIN WordPress" and "END WordPress" are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
3) You could ask them if there is any caching mechanism on the server, and you could share this video with them to let them know the issue. (hidden link)
I hope this helps you. If you need further info, please let me know.
They tried to replace all the links on the database from mujeza.com/new to mujeza.com but the menus disappeared and the images of banners. ( check mujeza.com).
The question here to do upload the website on your test server and/or localhost.
did you change something ? for example replace all the links of the database ? what is the steps ? only download the code and the database and that is all ?
another question I discovered that CDN is activated for mujeza.com domain name. this can be an issue ?
1) In order to install a local copy of your site on our test server or localhost, I used the Duplicator plugin, which replaces the URLs automatically while installing the package.
2) The CDN could cause this issue and the original issue of the ticket. Could you please disable it and check if that would fix the main issue?
I used a plugin called "Duplicator Pro". Kindly find it here. (hidden link)
Thanks,
Osama
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