[Closed] Can not open 2 pages with WPML editor

Hi there,

I'd appreciate it if you could follow the steps mentioned in the chat and get back to us with the result.

Thanks.

Hi there,

Thank you for the tests. I want to ask your permission to copy your website to our server for further investigation on this matter.

Thanks.

Thank you. The copying process started. I will update you here when I have more news.

Hi there,

I have an answer from the second tier support. It seems that there is content causing the regular expressions of the Advanced Translation Editor to break. The second-tier suggested the two steps below:

1. Duplicate content and see if it works.

Use the Yoast Post Duplicate plugin to duplicate the page in question and see if it works.

2. Remove the content paragraph per paragraph

- Use the Yoast Post Duplicate plugin to copy the page.
- Remove the content from top to bottom in the original language on the copied page.
- After the first paragraph is removed, click update and check if Advanced Translation Editor works.
- Continue the process to find out which paragraph is causing the issue.
- Get back to us with the page and the paragraph so we can check.

Thanks.

Hi there,

There should be a special character causing the issue, so if you can pinpoint which content it is we will inform our development team.

So testing this on one page will help us pinpoint the issue to be able to fix the code on the Advanced Translation Editor side.

Thanks.

Ok did you pinpoint what was the paragraph that caused the issue?

Did you follow the steps I mentioned?

Thanks,

So you did not find any sort of character that causes the issue?

I asked the second-tier about this and waiting for their reply.

Thanks.