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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 1 year, 1 month ago.

Assisted by: Kor.

Author Posts
December 1, 2023 at 9:45 am #14970821

Harald

Tell us what you are trying to do?

I integrated the CookieYes Plugin by adding the code in header.php, but after that, I can't switch anymore between the languages.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

hidden link

December 1, 2023 at 2:20 pm #14973625

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hit here,

Thanks for contacting WPML support.

I've checked your Website and cannot see the issue you had there. Most probably you remove the code that broke the menu.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Furthermore, please update the WPML plugins to the latest versions.

The topic ‘[Closed] CookieYes Problem’ is closed to new replies.