Error configuring WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to configure a new installation of the WPML plugin but encounter an error message: 'Sorry, you are not allowed to access this page.'
Solution:
We recommend following these steps to resolve the issue:
1. Visit the documentation on this error at WPML Errata page.
2. If the error persists after following the instructions, consider proceeding with the migration as suggested.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

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Last updated by Paola Mendiburu 3 weeks ago.

Assisted by: Paola Mendiburu.

Author	Posts
April 21, 2025 at 7:57 am
thrillblazeA	Background of the issue: I am trying to configure a new installation of the WPML plugin. I have followed the instructions provided in this link: https://wpml.org/forums/topic/cant-configure-the-wpml-plugin-sorry-you-are-not-allowed-to-access-this-page/ Symptoms: I expected to see the configuration settings, but instead, I got the error message: 'Sorry, you are not allowed to access this page.' Questions: Why am I seeing the error message 'Sorry, you are not allowed to access this page'? How can I successfully configure the WPML plugin?
April 21, 2025 at 9:47 am
April 21, 2025 at 9:48 am #16951442
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! I have converted into a ticket as chat was disconnected. FTP credentials are not working: 530 Login authentication failed. I have enabled next answer as private so you can add ftp credentials: - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
April 21, 2025 at 9:49 am #16951443
thrillblazeA	Any additional information you would like from me?
April 21, 2025 at 9:58 am #16951463
thrillblazeA	Try this.
April 21, 2025 at 2:11 pm #16951991
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	I cannot access to ftp due 530 Login authentication failed. Do yo give me permission to install file manager to have access to files?
April 22, 2025 at 8:03 am #16953557
thrillblazeA	Hallo Paola, it seems the website got distorted so we have restored it. Since the plugin doesn't seem to work with our website we would like to request a refund so that we kind find a working alternative. Kindly assist me with that. Thanks
April 22, 2025 at 8:17 am #16953585
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! You can ask for a refund here: https://wpml.org/purchase/refunds/ Please let me know if you want me to continue investigating the issue. Since I haven't been able to access your site via FTP, would you be comfortable with me installing the WP File Manager plugin? This tool allows secure access to your site's files directly from the WordPress dashboard, eliminating the need for FTP credentials. Once installed, I can proceed with the necessary checks to assist you further.
April 22, 2025 at 8:47 am #16953724
thrillblazeA	Hi Paola, Sure. Before we seek a refund, I do approve that you can go ahead with the WP File Manager plugin and assist us further. Thanks.
April 22, 2025 at 4:16 pm #16956511
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	It looks like the login you previously shared no longer grants access. To keep your live site untouched while we troubleshoot, I can spin up a secure staging copy on cloudways and perform the debugging tests there. Once everything is confirmed working, we’ll share the exact steps (or a backup package) for you to apply to production. Would you like me to go ahead and set up that staging site for you? If you prefer to provide fresh credentials for the live site instead, just let me know—whatever feels safest and most convenient on your end. Looking forward to your reply!
April 22, 2025 at 6:53 pm #16957108
thrillblazeA	Hi Paola, Kindly let's work with a secure staging copy on cloudways. Sounds like a safer option. Thanks
April 23, 2025 at 7:16 am
April 23, 2025 at 7:16 am #16958133
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Please let me know when migration is done.
April 23, 2025 at 7:27 am #16958145
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Before doing the migration could you please try this solution: https://wpml.org/errata/admins-cannot-access-wpml-translation-management/ If the problem persists please do the migration.