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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 13 replies, has 2 voices.

Last updated by Kor 3 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
July 25, 2024 at 3:24 pm #16004362

ronaldT-5

Background of the issue:
I am trying to get my old site working again. I expected to see hidden link, but in French. The issue can be seen at hidden link.

Symptoms:
Images are not showing up on the translated home page.

Questions:
Why are images not showing up on the translated home page?
How can I fix the issue with images not displaying on the translated page?

July 25, 2024 at 3:28 pm #16004592

ronaldT-5

I had the exact same problem in April. See https://wpml.org/forums/topic/translated-pages-not-showing-images/

July 25, 2024 at 3:35 pm #16004609

ronaldT-5

Why can't I be warned of issues without letting Google think I'm out of business? I have being working on staging for more than a year. I do not have time to check my old production site every single day.

July 26, 2024 at 8:38 pm #16009752

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for reaching us.

I've checked your Website and I can see the missing image that you mentioned on the French homepage as shown in the attached screenshot. Did you sort it out yourself?

Screenshot_159.jpg
July 27, 2024 at 2:29 am #16010086

ronaldT-5

No, I did not. I simply did what I had done months ago. I made a small change on the original page, and retranslated. But, this proved to be a temporary fix, I'm afraid. And there is no warning when it does happen again.

July 29, 2024 at 3:57 am #16013379

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. Unfortunately, I'm unable to investigate further without being able to view the issue on your website. Please inform us if the problem recurs, and I'll gladly take another look to determine the cause.

July 29, 2024 at 5:00 am #16013565

ronaldT-5

So, I would have to check this EVERY day then. Not fun! Thanks anyhow.

July 29, 2024 at 7:46 am #16014137

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. I'm not sure why this issue occurred unless there was an update to a third-party plugin or a modification to the page. Please disable the Speed Optimizer and let's review the situation in a week. If the problem doesn't recur, you can then reactivate the Speed Optimizer plugin.

July 29, 2024 at 2:04 pm #16016473

ronaldT-5

I do not use Elementor or Speed Optimizer on that site.

July 29, 2024 at 2:13 pm #16016490

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your response.

I see that the plugin name "Speed Optimizer" appears in your debug information. Please try temporarily disabling any cache plugins to see if the issue persists. If the problem occurs again, let me know, and we'll investigate it together. Please avoid fixing the issue on your own if possible, as I need to inspect the error when it occurs.

July 29, 2024 at 2:17 pm #16016550

ronaldT-5

[removed]

July 29, 2024 at 2:18 pm #16016581

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Please avoid pasting the debug information in your reply. You can update the debug information on the ticket following the instructions here

July 29, 2024 at 2:19 pm #16016584

ronaldT-5

I'm sorry, Speed Optimizer is indeed there, part of the hosting server. My mistake. I just deactivated it.

July 29, 2024 at 2:21 pm #16016588

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your response.

Alright, let's review the situation in a couple of days. If everything works well, you can reactivate the plugin. We'll then monitor it for another week. If no issues arise, we can close this ticket.

The topic ‘[Closed] Images not showing up on translated home page, literally killing my business’ is closed to new replies.