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Supporter timezone: Africa/Cairo (GMT+02:00)
Tagged: Exception
This topic contains 0 replies, has 1 voice.
Last updated by Osama Mersal 3 days, 7 hours ago.
Assisted by: Osama Mersal.
Author | Posts |
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April 2, 2025 at 2:36 pm | |
justinK-16 |
Background of the issue: Symptoms: Questions: |
April 2, 2025 at 4:24 pm | |
April 6, 2025 at 12:56 pm #16901259 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I need your permission to install the duplicator plugin, which will create a local copy of your site so that I can debug the issue without affecting your live site. Best regards, |
April 8, 2025 at 8:09 am #16907314 | |
justinK-16 |
Hi Osama Yes definitely, please go ahead and install it - no problem. Thank you |
April 8, 2025 at 10:13 am #16908268 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your permission. When trying to upload the plugin, I get the following message. (Sorry, you have been blocked) Please upload the plugin and let me know so I can create the package. You can download the plugin from this hidden link">page. Best regards, |
April 8, 2025 at 12:57 pm #16909554 | |
justinK-16 |
Hi Osama All done, just looks like it needs a license key. LMK if you need anything else Thank you |
April 8, 2025 at 3:30 pm #16910201 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for updating the plugin. I installed a local copy of your site and was able to see the URLs correctly in the translation editor after the following steps: 1- Deactivate all of the plugins except: After the above steps, I was able to see the URLs correctly. Please try these steps on your site. If the issue is gone, activate the plugins one by one to see which is causing an interaction issue. ❌ Please back up your database before the above test ❌ Best regards, |
April 10, 2025 at 9:39 am #16917567 | |
justinK-16 |
Hi Osama I can't do this on our live site - we can't afford for it to not be functioning (even if for just a short while). So I created another staging site (an exact and up-to-date clone). However, when I reach your Step 5 - Update the minor edit in the ATE - there is no content showing in the ATE and when I click on save translation, everything then appears in English on the newly translated page. I activated ALL WPML extensions, but still the same issue. I can not replicate successfully like you have. As it seems to work for you, are you able to identify the problem plugin? or The attached images show all the segments that appear (for a post with 3000 words) - no content. |
April 10, 2025 at 9:43 am #16917597 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Would you please share the access details for the staging site? Best regards, |
April 10, 2025 at 11:15 am | |
April 10, 2025 at 11:24 am #16918106 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the access details. I checked the staging site, but the page seems as if it was not created using Elementor. (hidden link) That might be why you don't see the page's content in ATE. Best regards, |
April 10, 2025 at 12:05 pm #16918332 | |
justinK-16 |
It was created in Elementor, and I made the recent change in Elementor to add the two s's after the bullet point FAQ. See screenshot. I will try again with another post |
April 10, 2025 at 12:05 pm #16918349 | |
justinK-16 |
Screenshot for your reference. |
April 10, 2025 at 12:31 pm #16918512 | |
justinK-16 |
Ok so i edited another post in Elementor on this staging site: hidden link This time all content appeared in the ATE when doing a French translation. hidden link BUT all URLS that are not internal Posts or Pages are now untranslated (or to describe it differently - the URL in the translation column is a copy of the original language). These have definitely all been previously translated - this can be seen by looking at the same page, BUT on our live site - if you look at the Get Your Guide banners as an example on the French page, you will see they have "/fr" on the end of the URL. hidden link But as soon as I open the post in the ATE their segments will not appear. |
April 10, 2025 at 12:34 pm #16918540 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I added the following XML to WPML-> Settings-> Custom XML tab. <wpml-config> <elementor-widgets> <widget name="image"> <fields> <field>image>alt</field> <field>link>url</field> </fields> </widget> </elementor-widgets> </wpml-config> After that, I was able to see the URLs correctly in ATE. (Kindly check the attached screenshot) Please complete the translation of the post and let me know if the URLs are translated correctly on the front end. (hidden link) Best regards, |