Link attributes consistently need to be re-translated

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: ATE, Bug

This topic contains 13 replies, has 3 voices.

Last updated by Bigul 1 year, 9 months ago.

Assisted by: Bigul.

Author	Posts
September 7, 2023 at 12:30 am #14355311
danielE-60	Tell us what you are trying to do? Translate attributes in links, such as the "href", "download", and custom attributes. I translate the links in the advanced translator, and the translations appear on the site. Often times I need to re-translate these if I open the translator again. Everything else remains translated, but these attributes often go missing and break on my site until I redo them. Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? hidden link
September 8, 2023 at 10:42 am #14366001
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Welcome to WPML support, I'd be happy to help you with this. We recently released a new version of WPML plugins so can you please update the plugins to the latest version and let me know if that helps? We push out WPML releases gradually. If your sites haven’t received this update yet, give it some time and you’ll see the update in a few days. To skip the queue and get the update right away, to the Plugins → Add New page, click the Commercial tab, and then click the Check for updates button. https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png Note: Keep a Backup Before Updating Are the links internal? as for internal links WPML auto-adjust the urls. Look forward to your reply. Thanks
September 8, 2023 at 4:06 pm #14367779
danielE-60	I've updated the plugins. The issue seems to happen if I update the page in Elementor at all. For example, I start with everything working properly, then: - I update something using Elementor - I open the ATE to update the translation - The custom attributes are no longer translated (even though the text I edited had nothing to do with the now-missing attributes) It also happens very frequently with the href for certain buttons. For example, I have a button that takes users to a sign up page. If I open the ATE, these always seem to turn incomplete (with the orange bar, pictured below). I've attached three images. The HTML shows the before I make a page update, and the ATE shows the ATE afterwards. The other image shows how the button's url is marked as incomplete.
September 8, 2023 at 6:10 pm #14368137
danielE-60	Please see this screen recording that shows certain attributes are lost each time the ATE is opened: hidden link
September 11, 2023 at 9:13 am #14374111
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you open the translations again after a few minutes? I would say 5 minutes. are the results the same? To debug this issue further, I would need to check your site settings once, For this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
September 11, 2023 at 4:09 pm #14378187
danielE-60	Issue seems to be similar to the one listed here, although in my case, simply re-opening the ATE causes the 'html-attr' fields to be lost: https://wpml.org/forums/topic/html-attributes-translations-overwritten-in-ate-after-any-original-post-update/page/2/#post-14372913
September 12, 2023 at 2:11 pm #14384459
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the details and login information. Shekhar is off today. So I am taking care of this ticket and hope it will be okay for you. We will debug it further locally(using the duplicator copy) and get back to you as soon as possible. Please wait. -- Thanks! Bigul
September 12, 2023 at 9:15 pm #14386195
danielE-60	Thank you. Please let me know as soon as possible. I am to hand off this project to a client, and this is a huge problem.
September 13, 2023 at 4:26 pm #14391669
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. The issue exists in my local copy after the initial checks. So consulting with our team for the expert opinion. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
September 15, 2023 at 1:07 pm #14403377
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We are still debugging this issue and get back to you as soon as possible. The issue is not happening when we translate the HTML attribute values. Please wait. -- Thanks! Bigul
September 18, 2023 at 9:27 pm #14415463
danielE-60	My deadline to deliver to clients has passed, and I had to remove WPML. I never heard a response on this issue. I'd like a refund, since I requested the support within the 30 day window of purchase.
September 19, 2023 at 6:44 am #14416309
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Sorry for the inconvenience you had. Our second-tier team is still working on this bug. If you wish to proceed with the refund, please request the refund via the following link. https://wpml.org/purchase/refunds/ -- Thanks! Bigul
September 19, 2023 at 3:52 pm #14422333
danielE-60	Following the link shows: "We offer refunds up to 30 days from your order date. You have no orders from that time window." What should I do here? thank you
September 19, 2023 at 4:37 pm #14422615
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. You can contact our administrative team via the form in the following URL. https://wpml.org/home/contact-us/contact-form/ -- Thanks! Bigul

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