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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 12 replies, has 2 voices.

Last updated by Kor 11 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
January 19, 2024 at 10:11 am #15203948

anastasiaM

The site is hidden link. There is a categories mega menu. It uses max mega menu. When I use edit with elementor the english menu shows in english. But then I view in the front end it shows in Greek.
The site is registered but from one of my customers

January 19, 2024 at 2:16 pm #15205297

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I've checked your Website and I could see the issue you had there. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

January 22, 2024 at 8:45 am #15209807

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and I noticed that the header is not translated here hidden link . I've enabled the translation in WPML > Settings > Post Types Translation > Header/Footer Template (elementor-dici-hf)

And could you please try the header to English and let me know if this fixes it?

January 22, 2024 at 9:17 am #15209994

anastasiaM

This part is not in the header, it is in the post home page en
You can see that in the screen shot. The menu is in english when you edit the post but in greek otherwise

Screenshot from 2024-01-22 11-16-37.png
January 23, 2024 at 2:57 pm #15217777

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see how the menu is set up now. I've noticed some sections are not translated and I cannot fix the menu for you yet. Could you translate the sections here hidden link so that I could apply this to your English menus?

Let me know once it's done and I will work on it again.

January 26, 2024 at 9:41 am #15229296

anastasiaM

No it is not resolved. It is the advanced tabs that is causing the problem

January 26, 2024 at 11:53 am #15229870

anastasiaM

Ok if you go to appearance there is an option to add dici header and footer. This is what is causing the problem. Go to appearance. Dici header/footer. It is a default header. Looks like it resets itself to greek on the front end

January 26, 2024 at 12:13 pm #15230025

anastasiaM

I have translated the template. Again, it does not show in the front end

January 29, 2024 at 8:48 am #15236548

anastasiaM

Ok..I translated the default header. When I edit it in elementor I see it in English
hidden link
But when I view it live it is half Greek and half English.
hidden link
Plus the top part is also half translated in the Greek version as well

January 29, 2024 at 8:56 am #15236593

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your feeback.

I apologize for the delay in response due to weekends. I will check now and revert back to you shortly.

January 29, 2024 at 7:33 pm #15240363

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like you're not configuring this correctly. On the greek language homepage here hidden link . Your menus are in English as shown in the attached screenshot.

Could you correct this so that I could check the English language translated page for you?

Screenshot_41.png
January 30, 2024 at 6:50 am #15241597

anastasiaM

Actually the english menus have all disappeared. I had them. I cannot see them anymore
hidden link

January 30, 2024 at 5:42 pm #15245920

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like the mega menu is fixed. Could you confirm?

As for the missing menu items, is this a new issue? I could see it when I inspected but it looks like the language is wrong shown here hidden link . Is this the issue?

The topic ‘[Closed] Max mega menu not translating’ is closed to new replies.