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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site and trying to synchronize the menu using WPML settings, but the synchronization is not working properly. The English version of the menu is a mess, while the German version looks correct.
Solution:
We recommend creating a new test menu and translating it to see if the issue persists. You can follow the steps described in our guide on translating menus. Here is the link to the guide: Translating Menus Guide.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 replies, has 1 voice.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assisted by: Carlos Rojas.

Author Posts
June 5, 2025 at 9:50 am #17109397

judithR-10

Background of the issue:
I am working on a site and trying to synchronize the menu using WPML settings.
For some reason it has started to become a mess. The English version is a mess, the German looks right.

Symptoms:
The menu is not synchronized despite attempting to sync it in WPML settings.

Questions:
Hot to fix?

June 5, 2025 at 10:27 am #17109574

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Sometimes the entry of the menus, as well as any other posts, in the database gets corrupted. If you create a new test menu and translate it by following the steps described in this guide: https://wpml.org/documentation/getting-started-guide/translating-menus/ does the issue persist?

Regards,
Carlos