Missed automatic translations

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by Andreas W. 10 months, 2 weeks ago.

Assisted by: Andreas W..

Author	Posts
May 3, 2024 at 8:58 pm #15592816
borislavM	I am trying to: translate pages Link to a page where the issue can be seen: hidden link I expected to see: automatically translated description Instead, I got: nothing I'm paying for the automatic translations, and I'm getting empty descriptions in some languages!
May 4, 2024 at 12:06 am #15592975
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, It would be unexpected for a bug if the issue only occurs on some contents. I can see a translated description here: hidden link For: hidden link Could you please edit the original post again and save it, wait for the translation to complete, and then revise if this solved the issue? If this still does not solve the issue, please clear the cache in Litespeed Cache. If the issue persists, please let us know and we will be glad to take a look into it. Best regards Andreas
May 4, 2024 at 2:39 pm #15593528
borislavM	Hello, Andreas, thanks for your quick reply! I agree with you, I also don’t see the point in only missing some languages. Moreover, I don’t find any pattern in this. However, the solution you suggested does not suit me for various reasons: - many of the pages where I used automatic translation have 2-3 descriptions missing, and the only way to determine this is to click on each page and check manually. I don't have time for this. - I am sure that the plugin counts every word of the translation and the way of clicking, trying to translate over and over again, will cost me a lot of money or because of bugs in the program through no fault of mine. Please find a solution to the problem that won't harm my interests as a user.
May 4, 2024 at 4:07 pm #15593633
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, You can switch the translation option at WPML > Settings > Translation Mode to "Translate What You Choose" and this way nothing will get translated automatically without your authorization. If you wish to provide me admin access I can have a closer look. Let me know if this is possible and I will enable a private reply form in which you can provide admin access to the site. Best regards Andreas
May 4, 2024 at 8:08 pm #15593788
borislavM	Hello, I’m actually in the mode “Translate what you choose”, the thing is that once automatic translation for each of 9 languages is done, and the credits are taken, some of the descriptions are missing. That’s the problem for me! I would be glad to provide you the admin access, so you can take a closer look.
May 4, 2024 at 8:16 pm #15593790
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
May 6, 2024 at 2:31 pm #15597915
borislavM	Hello, Andreas! I’ve seen just now that it’s created a lot of “posts” with the missing descriptions (you can see it on the screenshot)
May 7, 2024 at 2:58 pm #15602830
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I do see that your example now has a translated description: hidden link I then searched for another example and found this one: hidden link This post uses the WordPress Editor as the translation method. See the right sidebar on the original post inside the section "Language". If I open the German post on the WordPress Editor I do not see any translated content and this is why it is not showing up on Frontend. I suggest you use the WPML Translation Editor as the translation method.

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