Multicurrency

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where products disappear when added to an order in the admin panel of your WooCommerce site while using the WPML plugin, specifically when the Multicurrency mode is enabled.
Solution:
First, ensure that the issue is related to WPML by checking if the problem persists in different languages or when translations are applied. If the issue is confirmed to be related to WPML, please provide us with access to your site. We have set your next message to private for you to safely share your credentials. Before proceeding, make sure to create a full site backup that you can restore if necessary. If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

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Tagged: WCML

This topic contains 4 replies, has 1 voice.

Last updated by Carlos Rojas 2 weeks, 3 days ago.

Assisted by: Carlos Rojas.

Author	Posts
April 17, 2025 at 2:29 pm #16944517
aleksandrK-22	Background of the issue: I am trying to add a product to an order in the admin panel of my site hidden link using WPML. Symptoms: When I add a product to an order in the admin panel, the product disappears. Questions: Why does the product disappear when I add it to an order in the admin panel?
April 17, 2025 at 2:37 pm #16944665
aleksandrK-22	Video hidden link
April 21, 2025 at 1:31 pm #16951902
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us In the screencast shared and in your first message, there is no mention of the language or the translation of the content. Could you describe how this behavior is related to the translation of the content or the WPML plugins? Regards, Carlos
April 21, 2025 at 1:57 pm #16951983
aleksandrK-22	This is WooCommerce Multilingual & Multicurrency plugin. If I enable the Multicurrency mode, then I can’t add a product to the order in the admin panel.
April 22, 2025 at 6:24 am #16953122
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you for your message Please share the access credentials to the site in your next message that I have set private. This way, I can double-check the Woocommerce Multilingual & Multicurrency configuration. Confirm you created a full site backup that you can restore if necessary.