Outdated HTML shown in Preview mode with WPML activated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where pages and posts in Preview mode display outdated HTML code when the WPML Multilingual CMS plugin is activated. This affects both original and translated content, and the issue does not occur when WPML is deactivated.
Solution:
We recommended updating the WPML plugins to the latest version (v4.7.5) to address this issue. If the problem persists after updating, we advised the client to ensure that all plugins and themes are up-to-date by checking https://nektony.com/wp-admin/update-core.php. Additionally, we suggested creating a staging site to safely test updates if the client is uncomfortable updating the plugins on the production site.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 17 replies, has 0 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assisted by: Carlos Rojas.

Author	Posts
May 19, 2025 at 9:59 am #17047507
sergiyS-2	Background of the issue: I’m experiencing an issue with the WPML Multilingual CMS plugin on my website hidden link. When WPML is activated, pages and posts in Preview mode display outdated HTML code instead of the most recent version. This affects both original and translated content. If I deactivate WPML, the Preview works correctly and shows the updated content. I’ve tried clearing the cache and deactivating other plugins, but the issue only persists when WPML is active. Symptoms: Pages and posts in Preview mode display outdated HTML code when WPML is activated. Questions: Could you please advise on how to resolve this issue?
May 21, 2025 at 1:12 pm #17057612
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us I kindly ask you to share a link to a screencast showing the issue and the steps to reproduce it. This will help me to have a better understanding of the problem you are describing. Looking forward to your message. Regards, Carlos
May 27, 2025 at 6:35 am #17075745
sergiyS-2	Hello Carlos, Thank you for your reply. Here are the screenshots demonstrating the issue: Real page: hidden link Preview mode: hidden link hidden link As you can see, the content in Preview mode is outdated or not displayed correctly. Also, I’d like to mention that when the WPML plugin is deactivated, the Preview mode works correctly. So it seems the issue is related to WPML. Please let me know how this can be resolved without deactivating the plugin.
May 27, 2025 at 7:18 am #17076008
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you very much for sharing the screenshots. Today, we released a new WPML version (v4.7.5). I kindly ask you to update the WPML plugins in Plugins -> Add new -> Commercial tab and double-check if the issue has disappeared. If the issue persists, share the access credentials to the site in your next message, which I have set private so that I can reproduce it. Also, confirm you created a full site backup that you can use to restore the site if necessary.
June 2, 2025 at 9:08 am #17097082
sergiyS-2	Hello, We will be using the Temporary Login Without Password plugin to provide you with access to the site. Could you please let us know the email address you'd like us to use for creating the temporary login? Also, please specify how long you will need access to the site. Thank you!
June 2, 2025 at 9:27 am #17097206
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, You can use any test email or use carlos.r@onthegosystems.com to create the login link. I can't say for sure how long we will need access to the site.
June 2, 2025 at 9:27 am #17097207
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	I have set your next message private so you can securely share the access link or the credentials.
June 3, 2025 at 2:30 pm #17102866
sergiyS-2	Could you please allow me to provide site access again, in a way that only the support team can view the information?
June 3, 2025 at 7:07 pm #17103835
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Sure! Your next message will be private.
June 4, 2025 at 8:36 am #17105235
sergiyS-2	Hello, I have one more question. I’m using the Astra theme on my WordPress website together with WPML. Astra provides per-page settings (like Disable Title, sidebar settings, etc.) that can be configured individually for each page. The issue I’m facing is that these Astra Settings are automatically duplicated from the original page to the translated page. This means I can't configure them independently per language. For example, I would like to disable the page title on the original page, but show it on the translated page. Currently, this is not possible, as the translated page inherits all Astra settings from the original. Is there a way to make Astra Settings independent for translated pages? If so, could you please let me know how to configure this? Thank you!
June 4, 2025 at 8:38 am #17105270
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the access link. I ran some troubleshooting steps to fix a problem with the languages in the database. Before we continue, I kindly ask you to update all outdated plugins and themes that appear outdated in this link: hidden link The outdated functionalities can cause conflicts in the code. If you don't feel comfortable updating the plugins in the production site, you can create a staging site with a copy of the live site and run all the tests there.
June 6, 2025 at 10:01 am #17113471
sergiyS-2	Thank you for your message. We’ve updated all the plugins on the site as requested. Let us know if you need anything else or if we can proceed with the next steps.
June 6, 2025 at 12:19 pm #17114007
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thanks! I edited the Store page (hidden link..%2A_ga%2AODA3OTA4OTQ5LjE3NDkyMTIxOTE.%2A_ga_8SY1NS3R78%2AczE3NDkyMTIxOTEkbzEkZzAkdDE3NDkyMTIxOTEkajYwJGwwJGgw), but it is not translated. The preview mode you are referring to seems to correspond to the content on the page in EN.
June 9, 2025 at 6:26 am #17116964
sergiyS-2	Thanks! We are observing this issue across all pages, regardless of whether they have translations or not. It seems that the page is displaying one of its older revisions instead of the current version with the recently made changes.
June 9, 2025 at 7:31 am #17117174
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Could you please share another URL of a page where the issue can be observed and that we can use to work on it?