Background of the issue:
I'm using motopress, there is a user dashboard page (with internal shortcode) with menu links to 'my account' and 'Bookings'.
Symptoms:
If I click, I receive page not found. It is a page that does not need translation. Seems a problem of shortcode, I do not know how to solve this issue.
Questions:
How can I resolve the 'page not found' issue when clicking on the menu links in the user dashboard page?
Is there a specific way to configure motopress shortcodes to work with WPML?
In summary, these are the steps that you need to take in order to retrieve it:
- Go to WPML > Support > Debug Information
- Copy the Debug Information from there.
- Find the “Additional Data” section below this chat.
- Click on the “Debug Info” item to expand it.
I'm enabling the Debug Info template for your next reply.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
It seems like the user you shared has no administrator permission. It is necessary to be an admin of the site in order for us to debug this issue. Please see if it is possible to temporarily make it administrator.
If you'd prefer to share different access credentials, you will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello Marco,
Thank you for sharing that information. I keep investigating this issue.
I'd like to ask permission to make a copy/staging version of your site where I can continue to debug this closely without affecting the live site.
I'll make sure to delete this copy as soon as we get this issue fixed.
I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
I created the staging site and started debugging this issue.
In one of the tests, I noticed that the issue with the account links happens even if I disable WPML:
hidden link
I only performed this test in the staging site, you can access it in the link I send privately above. The admin user that you shared, also works in the staging site.
The issue seems to be happening in the main language and even with the WPML disabled.
This test indicates that the issue could be not related to WPML.
I'd recommend getting in touch with Hotel Booking plugin support to see if this is something they can help you with.
If there's anything we can do on the multilingual side of this, please let us know and we'll double-check.
i just checked, in the defult language italian the links work, when i login in the dashboard the links " prenotazioni" and "il mio conto work ....in english and spanish do not open any page
I increased wp memory limit to 512 mb.....nothing always same problem...cant open the links of user dashboard. MOtopress suggested me to make manual translation ....the default language is in italian and use a shortcode....wpml make automatic translation, may be make new pages manually inseting the shortcode...i do not know if can be a solution
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for following up and I apologize the delay caused by the weekend.
I checked it and the live site and my staging copy are acting differently. In the staging site that I created I'm having issues even with the default language: hidden link
Since the issue is different in there, I'm afraid I need to debug this in the same environment as the live site. Are you able to create a staging/test copy of the live site where I can debug the issue? I need to disable plugins, themes, and other operation that could cause issues to your visitors.
I'm enabling the private fields for your next reply in case you're able to create the staging site where I can reproduce the issue just like the live site.
In addition to that, are you able to reach out to the hosting support or server administrator and ask them for the HTTP error logs of today July 2nd? The WordPress debug mode is not generating any errors, it is possible that the HTTP server has an error log that can help us here.
You can place the log in the server and tell me the location or use a text sharing service such as https://pastebin.com/ to share it with me after you hide any potential sensitive information.
Thank you very much for your patience and cooperation!
Motopress team is taking care of this issue at the moment and they ask me to do not touch nothing.....let's see what they say in the next few days.....actually i have e redirection to https and i insert https in wordpress - option-general...
today all links seem working....i will test again in the next few days...even i got anotther issue, i cant see the rates in the spanish version of room's page habitaciones....
