frederikc-7
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Hi Support Team,
I’m facing an issue with the main navigation menu on my website.
In the English (default) language, the “Shop” menu displays a dropdown icon, and the dropdown menu works correctly.
However, when I switch to any other language, the following issues occur:
The dropdown arrow icon disappears next to the “Shop” menu item.
The dropdown menu does not open — it becomes completely non-clickable.
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Otto
WPML Supporter since 09/2015
Languages:
English (English )
Spanish (Español )
Timezone:
America/Argentina/Buenos_Aires (GMT-03:00)
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Hello,
❌ Please make a full website backup before proceeding ❌
Before moving forward, can you please update all outdated plugins to the latest version?
I suggest creating a mega menu per language following these steps:
https://wpml.org/documentation/getting-started-guide/translating-menus/#custom-links
If that does not help, is it OK if I take a copy of the site to debug locally?
Best Regards,
Otto
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Otto
WPML Supporter since 09/2015
Languages:
English (English )
Spanish (Español )
Timezone:
America/Argentina/Buenos_Aires (GMT-03:00)
|
Hello,
Thanks.
Can you please confirm that is OK if I take a copy of the site to debug locally?
Best Regards,
Otto
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Otto
WPML Supporter since 09/2015
Languages:
English (English )
Spanish (Español )
Timezone:
America/Argentina/Buenos_Aires (GMT-03:00)
|
Hello,
Please apologize for the delay, but in according to our records you closed the issue.
Did you manage to solve it, or it was involuntary? Please let me know and if you still need help, I'll check it as soon as possible.
Best Regards,
Otto
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