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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing a translation issue on the single product page of your site, where two strings are not translating correctly into Armenian. This problem is temporarily resolved when you enable the 'Auto register strings for translation' option in WPML's String Translation settings.
Solution:
We found that the strings were not translated correctly and took action to translate them. Please verify if the translations now appear as expected on your site. Additionally, it was identified that the strings were incorrectly marked as Armenian when they should have been marked as English and then translated to Armenian. If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 6 replies, has 2 voices.

Last updated by narekK 2 days, 6 hours ago.

Assisted by: Osama Mersal.

Author Posts
January 25, 2025 at 11:30 am #16633495

narekK

Background of the issue:
I am trying to resolve a translation issue on the single product page of my site hidden link. The issue involves two strings that are not translating correctly into Armenian. The problem is temporarily resolved when I enable the 'Auto register strings for translation' option in WPML's String Translation settings.

Symptoms:
Translation issue with two strings on the single product page in Armenian, which is resolved temporarily by enabling a specific WPML setting.

Questions:
I am trying to resolve a translation issue on the single product page of my site hidden link. The issue involves two strings that are not translating correctly into Armenian. The problem is temporarily resolved when I enable the 'Auto register strings for translation' option in WPML's String Translation settings.

January 27, 2025 at 8:39 am #16636273

narekK

Has anybody checked this issue?

January 27, 2025 at 9:54 am #16636761

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 27, 2025 at 12:52 pm #16637776

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. The hidden link">strings were not translated correctly, so I translated them.

Please check if hidden link">they work as expected.

Best regards,
Osama

January 27, 2025 at 1:05 pm #16637849

narekK

Thank you for your help, could you provide more detailed information on what was wrong with my actions, so I don't make it in the future?

January 27, 2025 at 1:08 pm #16637853

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

It's great to hear that the issue is fixed. The strings were marked as Arminian, while they should have been marked as English and translated to Arminian.

Best regards,
Osama

January 27, 2025 at 1:13 pm #16637862

narekK

Thank you for your quick responses and good support!