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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate your website using WPML, but after adding a translation to a string, it doesn't update on the website front end. Specifically, you are facing problems with the widgets in your footer not displaying translations.
Solution:
We recommend adding the following XML configuration in WPML >> Settings > Custom Configuration section:

<wpml-config><admin-texts><key name="widget_codevz_custom_menu_list"></key><key name="14"></key><key name="items"></key><key name="*"><key name="title"></key><key name="link"></key></key><key name="widget_codevz_stylish_list"></key><key name="9"></key><key name="items"></key><key name="*"><key name="subtitle"></key><key name="link"></key></key><key name="widget_codevz_stylish_list"></key><key name="6"></key><key name="items"></key><key name="*"><key name="subtitle"></key><key name="link"></key></key><key name="widget_codevz_stylish_list"></key><key name="3"></key><key name="items"></key><key name="*"><key name="subtitle"></key><key name="link"></key></key></admin-texts></wpml-config>

For more details on translating strings in WP options table, please refer to our documentation here: https://wpml.org/documentation/support/language-configuration-files/translate-strings-in-wp-options-table/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 7 replies, has 2 voices.

Last updated by Noman 2 weeks, 2 days ago.

Assisted by: Noman.

Author Posts
November 2, 2024 at 10:57 am #16356561

saeedG-2

Background of the issue:
I am trying to translate my website using WPML. The site I need help with is hidden link. I have followed normal guides and even threads from the forum.

Symptoms:
After adding a translation to a string, it won't update on the website front end. I am facing problems with the widgets in my footer.

Questions:
Why are the translations not updating on the website front end?
How can I resolve the issue with the footer widgets not displaying translations?

November 3, 2024 at 5:04 am #16357390

saeedG-2

Hi can someone please reply? its urgent

November 3, 2024 at 7:46 am #16357464

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Apologies for the delay due to an unusually high workload. Your chat has now been assigned to me, and I’ll ensure a quicker response time moving forward.

I’ve reviewed your site and noticed that a few strings in the footer are still untranslated. Could you please make sure you have followed the below steps:

1. Go to WPML >> String Translation page.
2. Scroll down and click on the Translate texts in admin screens » link at the bottom of the page.
3. Search for the required string.
4. Select the string.
5. Click on the Add to String Translation button.
6. Then click on the "« Return to String Translation" link.
7. Add the translation from WPML >> String Translation page.

Here are docs for more details:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

https://wpml.org/faq/why-arent-my-translated-strings-showing-up-on-the-front-end-of-my-site/

If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

Arabic Footer.jpg
November 3, 2024 at 8:02 am #16357517
saeedG-2

and the text in the coockie pop up also doesnt change even tho its button changedÍ

CleanShot 2024-11-03 at 12.02.23.png
November 3, 2024 at 8:21 am #16357533

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for providing the login details. I’m debugging the footer widgets translation issue on your site and get back to you with an update soon.

Thank you for your cooperation

November 3, 2024 at 8:22 am #16357534

saeedG-2

Thank you

November 3, 2024 at 9:26 am #16357577

saeedG-2

any updates?

November 3, 2024 at 12:06 pm #16357863

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I’m able to fix it by adding the below XML in WPML >> Settings > Custom Configuration section:

<wpml-config>
  <admin-texts>
    <key name="widget_codevz_custom_menu_list">
      <key name="14">
        <key name="items">
          <key name="*">
             <key name="title"/>
            <key name="link"/>
          </key>
        </key>
      </key>
    </key>
    <key name="widget_codevz_stylish_list">
      <key name="9">
        <key name="items">
          <key name="*">
            <key name="subtitle"/>
            <key name="link"/>
          </key>
        </key>
      </key>
    </key>
     <key name="widget_codevz_stylish_list">
      <key name="6">
        <key name="items">
          <key name="*">
            <key name="subtitle"/>
            <key name="link"/>
          </key>
        </key>
      </key>
    </key>
     <key name="widget_codevz_stylish_list">
      <key name="3">
        <key name="items">
          <key name="*">
            <key name="subtitle"/>
            <key name="link"/>
          </key>
        </key>
      </key>
    </key>
  </admin-texts>
</wpml-config>

And now the footer is shows the correct translation at frontend as you can see in the attached screenshot.

Here is a doc for more details:
https://wpml.org/documentation/support/language-configuration-files/translate-strings-in-wp-options-table/

Please note that we limit one issue per chat/ticket as per our support policy, that’s why I created two new tickets for those two new issues:

1. Custom Menu Links Translation: https://wpml.org/forums/topic/custom-links-in-primary-menu-translation/

2. Cookie Popup translation:
https://wpml.org/forums/topic/coockie-pop-up-doesnt-change/

If the footer translation issue is solved, please mark the current ticket as resolved and we will continue on the above tickets for other issues.

Thank you for your cooperation and patience

footer translation.jpg