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This topic contains 8 replies, has 2 voices.

Last updated by Kor 1 year, 4 months ago.

Assisted by: Kor.

Author Posts
February 22, 2024 at 12:14 am #15330760

patrickQ-3

Hi there,

the Themes and Plugins scanning are finding/adding all of some of our plugins strings. The Layer sliders links URLs are not translating and the "team Member - team with slider" is not translating the content in the member popup.

Screenshot 2024-02-21 at 5.11.25 PM.png
Screenshot 2024-02-21 at 5.12.01 PM.png
February 22, 2024 at 4:04 pm #15334660

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for reaching us. If you've tried the method here https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-using-layerslider-and-wpml/ and it's still not working.

Kindly share the URL of the page in question along with a temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

February 22, 2024 at 6:57 pm #15335398

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Could you please update the LayerSlider plugin to the latest version? I need this updated before I could continue to investigate this further.

February 22, 2024 at 10:10 pm #15335711

patrickQ-3

To update the plugin the premium version is requested. We don't have the premium version. Is this essential to solve the issue? And What about the other plugin reported?

February 23, 2024 at 9:41 am #15336794

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

You need to update the plugin to the latest version so that it is compatible with WPML. If the plugin comes with your theme, try requesting the latest version from the theme author.

Let me know how it goes.

February 23, 2024 at 5:32 pm #15338891

patrickQ-3

Ok. I'll take a look. But what about the other plugin I mentioned that the content in the popups is not being translated?

February 23, 2024 at 7:32 pm #15339221

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please tell me how can I trigger the "member popup" on your Website? If possible please record a short screen recording using this free tool hidden link

February 23, 2024 at 11:46 pm #15339691

patrickQ-3

Sure! This is the link to the page: hidden link. Just click on any person's image and the popup will open

Screenshot 2024-02-23 at 4.44.11 PM.png
February 26, 2024 at 9:17 am #15342924

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and it looks like this WPMart - Team Member - Team with Slider plugin is not compatible with WPML as it is not listed here https://wpml.org/plugin/ .

I've also checked and it doesn't seem to be possible to translate the contents in that plugin. Could you please check with that plugin author to see if they know what's going on here?

If not, I'd suggest you recommend them to join our 'Go Global' program (https://wpml.org/documentation/theme-compatibility/go-global-program/) where our Compatibility developers will help them make their product 100% compatible with WPML for free.

The topic ‘[Closed] Themes and Plugins scanning not finding all strings’ is closed to new replies.