translate a description field

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the xstore theme and want to translate the 'Description after content' field in WooCommerce categories, but only the 'Description' appears after translation.
Solution:
The field you are trying to translate is a custom term meta. Here’s what you should do:
1. Navigate to WPML > Settings > Custom Term Meta Translation.
2. Change the translation preference for _et_second_description from 'Don't translate' to 'Translate'.
3. You can now translate this second description while translating your categories in WPML > Taxonomy Translation.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 6 replies, has 2 voices.

Last updated by ziga pipan 4 weeks, 1 day ago.

Assisted by: Nicolas V..

Author	Posts
October 16, 2024 at 9:08 am #16294265
ziga pipan	Background of the issue: I'm using the xstore theme on my site hidden link. In the WooCommerce category, there is a special 'Description after content' field. I want to translate this field using WPML. hidden link Symptoms: When I translate a category, it only shows 'Description' but not 'Description after content'. hidden link Questions: How do I translate the 'Description after content' field in WooCommerce categories?
October 16, 2024 at 4:17 pm #16296940
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Welcome to the WPML support forum. Could you please submit your debug information, it will help me understand your configuration.. - Go to "WPML > Support > Debug Information" (link) - Copy the Debug Information from there. - Find the private field I activated and paste that information. https://wpml.org/faq/provide-debug-information-faster-support/ --- In the meantime, it looks like a custom field added by xstore in your categories: 1. Go to "WPML > Settings > Custom Fields Translation" and make sure that the field is translatable 2. Go back to your category in the original language and make a small edit (like adding a space at the end of a paragraph) 3. Try to translate it again Another option, would be to translate a product (it could be a test product) that belongs to that category to see if the category description after content is translatable.
October 16, 2024 at 11:08 pm #16297989
ziga pipan	sending debug info I'm not finding that field in WPML > Settings > Custom Fields Translation hidden link hidden link hidden link
October 17, 2024 at 1:51 pm #16300783
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, At this stage, I'd like to request a temporary admin access – so I can further investigate. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting. IMPORTANT: Before we proceed, please backup your site and database.
October 18, 2024 at 1:34 pm #16305068
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Thank you for the access. It wasn't a custom field but a custom term meta. - Go to "WPML > Settings > Custom Term Meta Translation" and change the translation preference for "_et_second_description" from "Don't translate" to "Translate". You should now be able to translate this second description while translating your categories in "WPML > Taxonomy Translation".
October 18, 2024 at 3:00 pm #16305344
ziga pipan	Thank you but I'm not finding "_et_second_description" anywhere?? hidden link
October 18, 2024 at 3:02 pm #16305353
ziga pipan	I see it's under system fields now, thank you 🙂 working ok
October 18, 2024 at 3:03 pm #16305391
ziga pipan	thank you for your help, great work!