Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with translating a newsletter form in the footer of your website and it's not appearing correctly, it might be due to the use of an iframe instead of a shortcode.
Solution:
We recommend checking your footer template to see if it contains an iframe. If so, replace the iframe with the appropriate shortcode to ensure proper translation functionality. This change was tested and confirmed to work correctly. For further guidance, you can refer to these screenshots:

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 5 replies, has 0 voices.

Last updated by Osama Mersal 5 days, 9 hours ago.

Assisted by: Osama Mersal.

Author Posts
February 3, 2025 at 9:51 am #16662034

gregorB-9

It is....where di you find them? I searched probably 10 times and I could not find it.

Thank you so much!!

I have one more question. Do you know if I can translate also newsletter this its from Brevo in the footer?

February 3, 2025 at 9:56 am #16662042

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please translate the hidden link">form using the "+" icon and check if it will be translated on the front end.

Best regards,
Osama

February 4, 2025 at 7:55 am #16665104

gregorB-9

HI,

I clicked the + sign but nothing happens. Could you check?

February 4, 2025 at 8:12 am #16665128

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I translated the form, but it wasn't on the front end, so I checked the footer template and found that you use the iframe, not the form shortcode. (Kindly check this hidden link">screenshot)

I added the shortcode to test if it would work correctly, which worked as expected. (Kindly check this hidden link">screenshot)

Please edit your footer template and use the shortcode instead of the iframe to fix the issue.

Best regards,
Osama

February 4, 2025 at 8:19 am #16665184

gregorB-9

Hi,

this would work fine, but I have problem with shortcode because I can't stylize it (changing colours etc.).

February 4, 2025 at 8:22 am #16665190

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

You can do it using hidden link">custom CSS for the form.

Best regards,
Osama