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This topic contains 4 replies, has 2 voices.

Last updated by Harald 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
June 10, 2023 at 1:04 pm #13803413

Harald

Tell us what you are trying to do?

I try to translate the confirmation e-mail. I've already translated all the parts under WPML/Translations following the documentation, but the e-mails always stay in German.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

1. contact form: hidden link

2. contact form: hidden link

June 12, 2023 at 9:50 am #13808335

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please try searching for the "confirmation email" strings using the String Translation as explained here https://wpml.org/documentation/getting-started-guide/string-translation/ and see if you're getting any results?

While checking your debug information, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you?

June 12, 2023 at 8:38 pm #13812559

Harald

Hi, I've translated all the content with string translation, it still shows in German. Now I am on the live site:

hidden link

hidden link

Ty

June 13, 2023 at 4:55 pm #13819573

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.