[Closed] Translation change with advanced editor not displaying on frontend

Hey there, welcome again. Can you provide more details about the issue? Also, please share the link to the previous ticket.

Hi Romain,

I'm checking with my colleagues, to see what can be done regarding your notifications. I'll get back to you when I have additional information on how to handle that.

Thank you for sharing the video. As for the website, if the issue is happening on different servers, it indicates that it's not server related. That means it doesn't really matter where the website is hosted, as long as the issue is happening, and I can take a look at it. Please duplicate the website and give me access. I'll take a more profound look to check what can be causing the issue.

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IMPORTANT

- Please make a backup of site files and database before providing us access.
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Hey Romain, I performed the troubleshooting steps again. Please increase memory and check if the website is now behaving as expected. If not, can you please send me a Loom video showing the error happening?

Thanks in advance,
Lucas Vidal

Hey Romain,

Thank you for sharing the video. Usually, when problems are inconsistent, it takes a while to find out what's going on.

It looks to me that this is cache-related. What I can recommend you to do, is to create a staging version of this website, disable both WP Rocket plugins, and see if you can reproduce the issue there. If not, we can try the same thing on the live server. I'll wait for your feedback. This way, we can check if it is WP Rocket that causes this behavior.

Hey Romain,

Thank you for waiting, I was checking with my colleagues what else could be verified. It's been tricky to track down what's causing this issue, as it's not happening consistently. I'll send the staging version you sent me to our developers, to check their opinion.

Before doing that, can you please just increase the memory?

You can set WP Memory Limit in your wp-config.php file by adding the following code:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

See:

https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

for details. Let me know when you're done.

Hey, I sent your ticket to our developers, which will take a deeper look into the issue. Sorry, but it took me a while to find a way to describe and take useful information to our devs. Thanks for understanding.

As soon as I have new information, I'll post here.

Hey there,

I received feedback from our devs. They noticed that there is a critical issue with server response time (check image attached).

https://developer.wordpress.org/advanced-administration/performance/optimization/#Caching

Please verify it under Tools > Site Health. Also, please update to MySQL 8.0 or higher and update PHP to at least 8.0 for better performance. Let me know how the it works after that.