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Supporter timezone: America/Lima (GMT-05:00)

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Last updated by Andreas W. 1 month, 2 weeks ago.

Assisted by: Andreas W..

Author Posts
March 12, 2025 at 3:33 pm #16808077

alwinR-3

Background of the issue:
I am using Elementor on a WordPress site with WPML in two languages, Dutch (NL) and English (ENG). On the page hidden link, after filling out the form, it redirects to an English confirmation page. When switching to NL and filling out the form in Dutch, I see the Dutch confirmation page. This setup is visible in the translator of the form.

Symptoms:
The redirection to the correct language confirmation page is not working for other forms on pages like hidden link and hidden link. After filling in the Dutch form we still see the English confirmation page.

Questions:
Why is the language-specific redirection not working for forms on other pages?
How can I ensure that all forms redirect to the correct language confirmation page?

March 15, 2025 at 1:02 pm #16819841

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.

If you are unable to provide such a copy of the website for testing, please let me know on this ticket.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards,
Andreas

March 18, 2025 at 12:37 pm #16830122

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I filled out the form on:
hidden link

I was redreicted to:
hidden link

I also filled out the form on:
hidden link

I was redirected to:
hidden link

It seems that this issue does not occur on this staging site, does it?

March 18, 2025 at 7:19 pm #16832188

alwinR-3

This works as designed, but you have to fill out the forms on the Dutch site:
hidden link
hidden link

These forms also redirect to the ENG confirmation, but should go the Dutch URL.

If you fill out these forms in ENG and NL on these URL’s, the redirection works fine to the correct language.
hidden link
hidden link

Please check, thanks.

March 19, 2025 at 1:37 am #16833007

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

It looks like when translating the global widgets for those forms, these redirect URLs, which are part of the widget, are available inside the WPML Translation Editor.

I am not able to edit the translated global Widget in Elementor, to confirm of the translation actually has taken place. I get the message:

"Sorry, you are not allowed to edit this item."

Anyhow, after updating Elementor I realized that it actually will try to redirect to:
hidden link

Could you please update Elementor and Elementor PRO and then try again?

The topic ‘[Closed] Translation of confirmation redirect pages’ is closed to new replies.