Background of the issue:
I am trying to access the WPML translation editor to translate WooCommerce products. The website domain has been changed recently, and I have re-registered WPML and replaced the key accordingly. WPML plugins are all up-to-date.
Symptoms:
I received an error message stating 'Your browser is not supported. Please try Chrome browser,' even though I am using a Chrome browser.
Questions:
Why am I receiving a browser not supported error when using Chrome?
Could the recent domain change affect the WPML translation editor?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Can you please try the following:
1. **Deactivate all plugins except WPML** and check if the issue persists. This will help identify if there is a conflict with other plugins.
2. **Switch your theme to a default WordPress theme like Twenty Twenty** and test again. This will help determine if the issue is related to your current theme.
3. **Clear the CDN cache or temporarily disable the CDN** and check if the issue is resolved. This will help identify if the caching mechanism is causing the problem.
Let me know the results of these steps for further troubleshooting.
I followed the steps mentioned above, but the first and second solutions didn’t work. However, after disabling the CDN and copying WPML to the old domain (as enabling the CDN switches to a new domain), it worked. Could the issue be related to the CDN, or is it a matter of the old domain versus the new domain?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Just to clarify, when you say enabling the CDN switches to a new domain, are you referring to serving static content (like images, CSS, and JavaScript) from a different domain or subdomain, while the main website domain remains the same?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Can you perhaps show me the settings as you have them in CDN?
Or perhaps even record a video using tools such as hidden link to show me how this whole process works in your case?
Because in general, enabling a CDN should not force an entire website to switch to a new domain. CDNs are designed to work seamlessly with your existing domain, typically by integrating with DNS settings. CDNs typically act as a reverse proxy, meaning they cache and serve content from the origin server while keeping the original domain intact.
