Unable to remove the translation credits

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Supporter timezone: Europe/Vienna (GMT+01:00)

Tagged: ATE

This topic contains 3 replies, has 2 voices.

Assisted by: Bigul.

Author	Posts
March 17, 2023 at 7:02 am #13266529
lennyO-2	Same problem on my side. Can't add or remove credits, I can't see my credits.
March 17, 2023 at 7:05 am #13266531
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ Please fill in the private details fields after a full site backup{mandatroy}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
March 17, 2023 at 7:59 am #13266851
lennyO-2	Issue is happening on WPML "My account", so your side, not mine. I had 90.000 credits, I can't see them anymore. I can't assign or unassign credits from "My account".
March 17, 2023 at 1:52 pm #13270017
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please share your site URL for further checking. Also, share with us a screenshot of WPML.org>>My Account>>Sites Using Prepaid Credits section. -- Thanks! Bigul

The topic ‘[Closed] Unable to remove the translation credits’ is closed to new replies.