Using credits on dev site

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with purchased credits not showing up on your staging site, and you receive an error stating 'Automatic translation is paused — not enough credits' despite recently purchasing more credits.
Solution:
We recommend re-registering your website by following these steps:
1. Visit https://wpml.org/account/sites and remove the website from the list.
2. Add it again and copy the newly generated key.
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site".
4. Register the website again with the key you copied in step #2.
This process should resolve the issue by returning the credits to your account, allowing them to be reassigned.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Account Issues, Bug

This topic contains 1 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 weeks, 6 days ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
March 18, 2026 at 8:11 pm #17909292
Kirsten Hall	Hi - We're having problems with purchased credits not showing up on our staging site. This staging site (hidden link) is listed on our account, but when we try to use the credits on the site, it says this: Automatic translation is paused — not enough credits I don't see a way to show purchased and used credits, but we just recently purchased more credits, went directly to the dev site to try to use and received the error above. What do you recommend to fix this and how can we see a credit history/usage report? Thanks!
March 19, 2026 at 8:50 am #17910069
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	In this case, it's best to re-register the website. Please follow these steps: 1. Go to wpml.org/account/sites and remove the website from the list; 2. Add it again and copy the newly generated key; 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site"; 4. Register the website again, with the key you copied in step #2; That should do the trick - after unregistering the website, the credits should be back to the account and can be reassigned. Let me know how it goes.