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[Waiting for user feedback] WPML ElasticPress

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This topic contains 3 replies, has 0 voices.

Last updated by Osama Mersal 5 days, 19 hours ago.

Assisted by: Osama Mersal.

Author Posts
January 27, 2025 at 2:46 pm #16638445

chiaraS-5

Background of the issue:
I’m trying to use WPML ElasticPress on my site with Avada, but the archive pages stop working when the plugin is enabled. Avada support explained to me that it’s an issue related to WPML, and when I disabled the plugin, the problem was resolved.

Symptoms:
The archive pages are empty when the WPML ElasticPress plugin is enabled.

Questions:
How can I use WPML ElasticPress without it affecting the archive pages?
Is there a solution for the issue related to WPML and Avada?
January 28, 2025 at 10:40 am #16641029

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I checked the plugins section in the debug info and didn't notice that you use the ElasticPress plugin.

The WPML ElasticPress glue plugin is only required when you use the ElasticPress plugin. Kindly check this guide.

Best regards,
Osama
January 28, 2025 at 1:23 pm #16641926

chiaraS-5

I uninstalled the plugin because WPML extension was not working, not it's installed again

roberto
January 28, 2025 at 2:03 pm #16642159

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Roberto,

Please log in to this hidden link">sandbox site and try to replicate the issue. If the issue is replicable, please let me know how to reproduce it so I can check it and consult our compatibility team.

Best regards,
Osama