Background of the issue:
I am trying to translate the short description of a WooCommerce product from Dutch to German using WPML. The issue can be seen on this page: hidden link
Symptoms:
The Dutch short description I can translate for the German short description is not the recent text. The auto translator and the advanced translation editor cannot translate the correct text into other languages. The product is marked as successfully translated in the translation management, but the old texts appear in the ATE. When I overrule it in the translation management, the correct text is translated and placed at the product.
Questions:
Why is the latest Dutch short description not appearing for translation in the advanced translation editor?
How can I ensure that the updated Dutch text is automatically translated to other languages?
Let's try to generate a new translation job.
- Make a small edit on the original product (like adding a space at the end of a paragraph) and save it.
- It should be enough to trigger an "update needed" on the translation.
- Edit the translation in our editor.
If the issue persist after that, could you please provide me with a temporary admin access – so I can further investigate. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.
IMPORTANT: Before we proceed, please backup your site and database.
Is it possible this is not happening with the other users because they are not setup as translators in the translation managment -> translators page?
I'm not sure to understand what you mean by that.
When you update a product in the primary language, the translation icon should change from a pencil (translation done, edit translation) to two arrows in circle (translation needs an update).
You need to enter the translation and save it to get the changes also applied to the translation.
So maybe you meant that the author of the changes on the original language is not a translator? That doesn't affect the behavior: any change will trigger an update needed on the translation (even adding a space, like we did).
What I meant was in the Translation Management there is a tab called Translators. And on that page you can select WordPress users as translators. See attachment.
But after I added the other users as translators, the auto translator is not working. It only marked the product in the Translation Management as "need to be translated". But does not automatically translate it. I can select there the product and click on the button "Start translating". And after that the product is translated as it should be. But that is not the way! See links: hidden link hidden link
This product is added recently (like a few days ago).
The product is add with the WooCommerce API and placed in concept. At this time the other language is also automatically created. After that the other users add the product data, like (short) description, images, price, etc. And when everything is ready. They click on the publish button. After that the other language is marked as "need to be translated", but it is not going to be automatically translated.
After I add a space at the end of the description and update the product. It is still not automatically translated and still marked as "need to be translated".
Based on your explanation, it seems you're confident in allowing your translators to modify and publish the original product. If that’s the case, a simpler approach would be to update their role to "Translation Manager". This will allow them to send content to translation independently.
Ref: https://wpml.org/documentation/support/wpml-admin-capabilities/
Please also note that translators can access the translation directly from the original product, without needing to go through the Translation Management module if they prefer working page by page. While editing the original product, they will find the "Language" section in the right sidebar, where they can create or edit translations (see screenshot).
I hope this information will help you optimize your workflow!
Thanks for the explanation about the translators. I just don't think this applies to this website. Because it all has to be automatic and therefore no manual translators. The translations are only adjusted when there is an incorrect translation.
I have requested a test product from our website customer that was added in the same way as the other products. After the test product was added to the Dutch site with the WooCommerce API, the German product was successfully created. Only the title, SKU and price were added via the API. In the translation management it is then marked as translated.
If I adjust the original product (Dutch) by adding a description and then update it. I see the text appear with the original product. When I then look at the German product, the text is not visible and not automatically translated. Even if I change the text like you suggested earlier, it is not automatically translated.
In the translation management the product is now marked as "Needs update". Now I can manually select the product in the translation management and let it be translated automatically. Or I can click on the two circle arrows in the admin product list.
I tested the second one and then the text was automatically translated right away. Then, when I change the text of the original product, the new text is also translated right away. I tested this multiple times.
I guess the question now is:
Why isn't the product automatically translated the first time?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
My colleague Nico is on vacation which is why I would like to assist you.
Please confirm the following:
After adding the short description and translating the product, please confirm if the translation exists when revising the translated product on the WordPress Editor.
This way we can narrow down if the issue maybe is related to how the products are displayed on the Front End.
If there is a translation exisiting on the WordPress Editor, please try clearing the site's cache and let me know if this solves the issue.
The product is added en published with the API call and after that the German product is created. This is all automated and to this point no manual actions are performed. The title, price and SKU is added with the API. At this point the product is marked as translated.
After the product is added the client adds manually the description, images, stock, categories, etc. and click on the update button. After that the original Dutch product shows all of those info. When you go to the German product only the description is not added nor translated. The description is also not present in the backend edit page. The translation status of the product is marked as needs updated.
We do not manually translate the products. It is translated with the Automatic Translation Engine with Pay-as-you-go service.
After I manually activate the translation the text is translated and placed at the German product. After all of that. When I changed the description of the original Dutch product, the text is right after I click on the update knop automatically translated and placed.
Only when the product is edited/updated for the first time (not created/published), it is not automatically translated. When we after the first time manually indicate once that it should be translated automatically, the future changes are translated automatically immediately.
Yes, the post type Product is enabled for automatic translation. See attachment #1.
No, the client is editing the products in the backend in the wp-admin enviroment. The user of the client has the role admin. And so is our own user. Alle admin users can use the automatic translation. See attachment #2.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I would like to offer to take a closer look and to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
You can test it on the live site. I have a staging site. But the automatic translation is not enabled on that one. So I never tested it on the staging site.
Be aware the site is enormous. So making a backup yourself. May take a lot of space and time.
I literally have no clue why it works now. With an earlier test product (hidden link) I could recreate the problem exactly. And I could only sort of solve the problem by manually activating the automatic translation of the product first.
This problem has happened a few times and I have also tried to report it to you. It seems like you have magic hands! Because now it works as it should (for now...)
The topic ‘[Closed] WPML not translating the latest WooCommerce short description’ is closed to new replies.
