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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the WPML plugin and it cannot connect to wpml.org. The plugin needs to connect to its server to check for updates and security enhancements, but something in your network or security settings is preventing this.
Solution:
There's a possibility that the issue you're seeing is a false-positive caused by server caching. To verify this, navigate to Plugins > Add New > Commercial and click the "check for updates" button. If the page refreshes and WPML still shows as registered, then it is likely just a false positive. This notification should be removed automatically when the cache clears on its own.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 1 voice.

Last updated by Mihai Apetrei 3 months ago.

Assisted by: Mihai Apetrei.

Author Posts
November 29, 2024 at 6:57 am #16457748

creativet-2

Background of the issue:
I am trying to use the WPML plugin on my site hidden link.

Symptoms:
WPML plugin cannot connect to wpml.org.

Questions:

November 29, 2024 at 6:58 am #16457766

creativet-2

in my website go wpml click support show

WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

Need help?

See the communication error details and let us know in WPML technical support.

November 29, 2024 at 9:05 am #16458179

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

There's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own.

To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive.

Please let me know how that goes.

Kind regards,
Mihai Apetrei