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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using WPML on their site and accidentally deleted the YITH Ajax Product Filter for the Russian language. They want to delete the translation to duplicate it again and recreate the filters for Russian. Additionally, no products are displayed in the main language, and the filtering does not work in either Romanian or Russian.
Solution:
1) To delete the translation and duplicate it again for the Russian language, follow these steps:
- Go to Yith -> Ajax Filter
- Switch the language to the secondary language
- Hover on the preset name
- Click the Delete icon
For translating the presets correctly, please refer to this guide.
2) For the issue where no products are displayed and filtering does not work, it was identified that the product archive template does not have a products widget. This needs to be added to display products in the default language.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 0 voices.

Last updated by andreiV-8 2 days, 7 hours ago.

Assisted by: Osama Mersal.

Author Posts
January 24, 2025 at 10:53 pm #16632912

andreiV-8

Background of the issue:
I am using WPML on my site hidden link and I accidentally deleted the YITH Ajax Product Filter for the Russian language. I want to delete the translation so I can duplicate it again and recreate the filters for Russian.

hidden link

Symptoms:
The filter for the Russian language was accidentally deleted.

Questions:
How can I delete the translation to duplicate it again for the Russian language?

January 27, 2025 at 10:01 am #16636788

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

1) Please try the following steps:

1- Go to Yith-> Ajax Filter
2- Switch the language to the secondary language
3- Hover on the preset name
4- Click the Delete icon

In order to translate the presets correctly, kindly check this hidden link">guide.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osma

2025-01-27_12-00-47.png
January 27, 2025 at 10:12 am #16636946

andreiV-8

I did this, but the translation still appears.
hidden link

January 27, 2025 at 10:17 am #16636959

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 27, 2025 at 11:01 am #16637237

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. Please check if the preset can be translated as expected.

Best regards,
Osama

January 27, 2025 at 11:36 am #16637412

andreiV-8

Now another issue has appeared: on the main language, no products are displayed, and the filtering does not work either in Romanian or Russian.
hidden link

January 27, 2025 at 11:58 am #16637503

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The product archive template doesn't have a products widget, so no products are in the default language. (hidden link)

Best regards,
Osama

2025-01-27_13-54-07.png
January 27, 2025 at 12:18 pm #16637595

andreiV-8

On the page hidden link, products appear. This is the translation for the page hidden link. Why are products no longer showing in Romanian?

This issue appeared after the translation for Product Filter was deleted. The filtering doesn't work in any language.

January 27, 2025 at 12:40 pm #16637715

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check this hidden link">screenshot to see the missing widget in the archive template.

I added this widget. Please check the archive pages along with the filters and let me know if they work correctly.

However, this is not related to deleting the translated preset. If you suspect it is related to the filter issue, please restore a backup before deleting the filter and check the archive pages.

Best regards,
Osama

January 27, 2025 at 1:03 pm #16637799

andreiV-8

Everything is fine now; I think it was due to the cache.

Thank you for your help!