This thread is resolved. Here is a description of the problem and solution.
Problem:
You are unable to add credits to your site using WPML and receive an error message stating 'something went wrong and to try again later'.
Solution:
First, ensure you have followed the documentation on assigning automatic translation credits: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If the issue persists, try these steps:
1. Navigate to Plugins → Add New and select the Commercial tab. Click 'Unregister WPML from this site'.
2. After the page loads, click on 'Register WPML'. You will be prompted to enter the site key. Select 'Get a key for this site'.
3. In your WPML account, complete the Site Key Wizard and set it to 'Production site'.
4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account.
If you are unable to create a new site key, delete the old one first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 3 replies, has 0 voices.
Last updated by 3 weeks, 4 days ago.
Assisted by: Andrey.
