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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 4 replies, has 0 voices.

Last updated by Itamar 1 day, 23 hours ago.

Assisted by: Itamar.

Author Posts
December 8, 2024 at 3:15 pm #16490011

hasanK-7

Background of the issue:
I am trying to resolve an issue with my site hidden link after updating the String Translation to the latest version. I also updated the core WordPress to the latest version.

Symptoms:
All translations were lost after updating the String Translation to the latest version.
I am talking about AffiliateWP Dashboard: hidden link

Questions:
Why were all translations lost after updating the String Translation?
How can I restore the lost translations after the update?

December 8, 2024 at 6:42 pm #16490308

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I've just checked the link you shared with us and can't see the problem.

I switched to the other languages, and the page has been translated. For example, I checked the English translation.

hidden link

Please see the attached screenshot.

Have you solved this problem already?

Regards,
Itamar.

2024-12-08_20-38-36.jpg
December 9, 2024 at 1:01 pm #16492949

hasanK-7

Hi,
Thank you for your support
The registeration page is ok, no issue.
I am talking about after you signup and access the main dashboard
Please try to signup and wait me to approve your affilite username
Regards

December 9, 2024 at 1:23 pm #16493135

hasanK-7

Please allow private area so that I can share staging copy login data
Thank you

December 9, 2024 at 8:31 pm #16495078

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Sure, please share access to your staging site with me and also explain in detail and with screenshots how to see this problem. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.