Hello,
My attribute names (not the terms) asks me to provide a translation for the main language of the shop instead of asking for secondary language translation. Screenshot attached.
Separately, I enabled the parameter to hide translated languages from the visitors and enabled the bypass of the parameter for my profile. But it doesn't work. I can't see the pages.
Thanks for contacting WPML forums support. I'll be glad to help you today.
1) First of all, sorry for the late reply due to a higher workload. Please edit the attribute in English and make sure that the English name is entered correctly. After that, please try to translate it.
2) In our forum, we try to keep one issue per ticket, so may I kindly ask you to open a new ticket for your additional question?
Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
Want do you mean by "entered correctly"? Check out this screenshot. The default language "French" is detected by your plugin as the secondary one.
I gave it a try (rename then save) but nothing changed.
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. Your staging site doesn't have WPML plugins. Could you please install them and configure them the way you have on your site?
