[Closed] Can't find the correct translations to fix

Hi there,

Thanks for reaching us. Based on your screenshot, are you referring to the texts in the WordPress backend? If you are, try navigating to your WP Profile in English Language and make sure this "Set admin language as editing language." option is not checked as shown in the attached screenshot. Let me know if this helps.

Thanks for your reply.

Have you tried using String Translation? If it's not there, try rescan the plugin as explained here https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scan-the-theme-or-plugin and then, recheck the string translation to see if the string shows up.

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.