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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 4 replies, has 0 voices.

Last updated by Osama Mersal 5 days ago.

Assisted by: Osama Mersal.

Author Posts
January 4, 2025 at 12:48 pm #16563240

victorM-56

Background of the issue:
I changed the text (see number 3 in the screenshots) and some carousel images (see number 2 in the screenshots) on the French version of several Divi layouts, and the changes are not updated on the English translation. Even when I go to 'Edit translation', the French text is not up to date, and so the wrong text is translated. I already cleared the cache.
I also changed the tab order (see number 1 in the screenshots) in which the divi layouts are visible, and it's not updated in the english version.
Link to a page where the issue can be seen: hidden link

Symptoms:
The text, the images and the layouts on the English translation are not updated to reflect the changes made in the French version.

Questions:
Why are the changes in the French version not reflected in the English translation?
How can I ensure that the translations are updated correctly?

January 5, 2025 at 11:08 am #16564300

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please visit the following URLs and make sure that the sections containing these strings are translated.

Footer: yourdomain/wp-admin/edit.php?post_type=et_footer_layout

Header: yourdomain/wp-admin/edit.php?post_type=et_header_layout

Body: yourdomain/wp-admin/edit.php?post_type=et_body_layout

Best regards,
Osama

January 5, 2025 at 12:29 pm #16564387

victorM-56

Hello,

The part with the problem is not in the footer, header or body.
Please check again the 2 pages :
Fr - hidden link
Eng - hidden link

It's a normal page. When I use "edit translation" on the english page, the french text is not up to date.

Thanks

January 5, 2025 at 12:59 pm #16564433

victorM-56

I did more tests. Please check screenshot.
The french text in edit translation is not good. Should be 65 omr /day (instead 63)

Also I put a new word on the french page, edit translation on the english page, update it with the new word. But the new word don't appear on the english page.

Thanks

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January 5, 2025 at 3:28 pm #16564524

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama