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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
August 23, 2023 at 12:47 am #14274139
estefanaM

I am trying to:
I want to see ALL created templates/pages so I can include/link/use as template in my pages. But each time I try, they don't appear! The only way for them to appear is deactivating the CMS plugin.

Example:
I have an EN page with popup and ES page that doesn't have. I only have an EN popup, I want to create another one using EN as template for the ES version. EN version doesn't appear on the list of templaes nor anywhere so I can use it. I have to disable the plugin and THEN it can be seen and used to create the ES version. But now, since the ML plugin is disabled, the ES version is not available.... So I have to keep the editing Elementor page open only ready to modify and save. Then WP adds a "-2" to the URL after saving...

The pages and popups are made with Elementor Pro. Both EN and ES are on the same domain.

Link to a page where the issue can be seen:
It is more of a WP admin side, front users can't see it.

I expected to see:
The list of my templates no matter the language I'm in.

Instead, I got:
Nothing. Everything dissapears the moment I activate the plugin. I have to activate and deactivate it to make anything work..... after a few HOURS of trying I can domewhat do it but its too much...

Thank you for the help.

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-elementor-popups-and-pages-not-available-when-wpml-is-active/

August 23, 2023 at 2:49 pm #14279073

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please share the URL of the page in question here?

Also, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+?

The topic ‘[Closed] Elementor Popups and Pages not available when WPML is active!’ is closed to new replies.