[Waiting for user feedback] Elementor translation

Hi there.

I am not 100% sure which part of the content you want to translate, but from my understanding, you are using Elementor, and content from some specific blocks/widgets doesn't show up for translation.

There's a chance that these widgets are custom ones, coming from the current theme or another active plugin, and WPML might not be able to see those blocks by default.

There's an add-on that we have available that you can download and install on your site, and after that, please try to follow the steps explained here:
https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

These might help you help WPML find those custom blocks and properly register them so that WPML can see the content inside them.

Please let me know how things go.

Mihai Apetrei

Hi Rastko and thank you for the update.

I am wondering if there may be any local or server caching that needs to be cleared.

Thank you for the update, Rastko.

1. Can you please share some links with me (the front-end URL of the page where the translation still doesn't show up, the backend URL where you translated that content).

2. I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.

Our Debugging Procedures

I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.

Privacy and Security Policy

We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANT

- Prior to granting us access, please ensure that the site files and database are backed up.

If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link

I will be waiting for your response.

Mihai

Hi Rastko, thank you for your incredible patience throughout the debugging process.

In this particular case where we have this custom way of how things are set up, I recommend using the Elementor editor to translate manually.

For the page you shared as an example, you should be able to change the content straight inside here (hidden link). It should work correctly and display the content correctly in the English version.

There's a custom post type and some specific custom blocks that WPML cannot see by default without some custom configuration, and doing things this way would be the fastest.

Can you please try and let me know if this workaround would help you accomplish what you wanted?

Doing things this way also comes with extra advantages: you have complete control over the layout/design/colors and can also entirely remove specific blocks or add new ones just for the translated version. All these options don't come with the Translation editor.

I will be waiting for your response.

Hi there, Rastko, and welcome back.

That page that I shared in my last reply is practically the English page, but it doesn't have English content, so you could try to just manually replace the content or add an extra word to see if it works fine and if it will show up correctly on the EN version of that page.

Please let me know how that goes.

Thank you for the update, Rastko.

To further debug the problem, I’d like to replicate your site locally.

I will need your written approval to duplicate your site using a specific plugin I will need to install. This will allow me to test your site in a testing environment. Can you please let me know if this is okay with you?

The duplicated site will be deleted after we find a solution for this.

Also, please create a full website backup before answering.

I will be waiting for your response.

Thank you for the confirmation, Rastko.

I'm on it.