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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author Posts
June 14, 2023 at 1:01 am #13820933

brahimW

I am trying to:

Link to a page where the issue can be seen: hidden link

I expected to see: an article in English

Instead, I got: an article in german (and the tranlation to other languages, it's like they don't exist; when I click to see the article in another language, I am taken to the Home page of that language)

I get this only when I am not logged in to my wordpress dashboard; when I am logged in, everything is normal; I clead cache and tried differnet browser, same issue

June 14, 2023 at 8:31 am #13822735

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please make sure that the translated articles are published. In order to check this, please go to Posts-> All Posts, switch the language using the top admin bar language switcher, and check if this article is published in all languages.

Also, please make a minor edit to the default language post, and update its translation to check if that will fix the English post's issue.

Best regards,
Osama

June 14, 2023 at 10:08 am #13823845

brahimW

Hello

thanks for the reply.

I did all that still same issue;

I sent you the debug info report, didnt you see anything unusual??

I noticied this:
Utf8mb4 charset No Some features related to String Translations may not work correctly without utf8mb4 character.

see scrren shot also;

could that be the reason? what to do?

sqddzaeaz.jpg
June 14, 2023 at 10:12 am #13823875

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

The topic ‘[Closed] English article is in german’ is closed to new replies.