[Resolved] Failed to load resource ams.wpml.org/mini_ap…on?version=3.29.9:1

Hi, and thanks for the access details.

I can see this error in the console of your site:

?wpml-app=ate-dashboard&ver=476000:686 
 GET <em><u>hidden link</u></em> 404 (Not Found)
_l	@	?wpml-app=ate-dashboard&ver=476000:686
(anonymous)	@	?wpml-app=ate-dashboard&ver=476000:686
Pl	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
(anonymous)	@	?wpml-app=ate-dashboard&ver=476000:686
Promise.then		
value	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
(anonymous)	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
o	@	?wpml-app=ate-dashboard&ver=476000:686
value	@	?wpml-app=ate-dashboard&ver=476000:686
c	@	?wpml-app=ate-dashboard&ver=476000:686
setTimeout		
value	@	?wpml-app=ate-dashboard&ver=476000:686
Ml	@	?wpml-app=ate-dashboard&ver=476000:686
__webpack_require__.g.ateDashboard	@	?wpml-app=ate-dashboard&ver=476000:1721
(anonymous)	@	?wpml-app=ate-dashboard&ver=476000:1726

I can also see that it is not possible to map the site's languages. Please see the attached screenshot, cant-map-lang.jpg. However, here hidden link I can see that after clicking the Check for updates button, your site gets the option to update to our latest versions. Please see the attached screenshot update-tolatest.jpg.

Can you please update WPML and its add-ons to their latest version and see if the problem persists?

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

If it doesn't help, try re-registering WPMu on your site.

1. Go to your account here https://wpml.org/account/sites/

2. Delete any other instance of this site's registration.

3. On your site, unregister the site. You can do it here: hidden link

4. Press the 'Register this site' option.

5. This will open in a new tab, https://wpml.org/account/sites/, and enable you to register the hidden link.

6. Copy the new site key and add it to the field on your site here: hidden link

Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week.

Regards,
Itamar.

Hi, and thanks for the access details.

Our second-tier supporter said that you should give all privileges to the dB installation and then try again.

Can you please try that and see if it helps?

Regards,
Itamar.

Hi,

Thanks for providing a screenshot of your DB privileges.

We suspect a collision with the theme or another plugin might cause this problem. If possible, get your site into a minimum environment, switching to a default WordPress theme like TwentyTwenty-Four and having no plugins activated except WPML.

First, you must check if the problem persists when just the theme is switched to TwentyTwenty-Four (for example). If the issue persists, deactivate all plugins except WPML and its add-ons, as well as WooCommerce without any extensions. Then, please check if the problem persists. If the issue persists, start by activating the plugins individually and check when the issue returns; then report to me which plugin was the culprit.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


If your site is live, consider trying those procedures in a staging environment, a snapshot of your site on your local server, or another server. ***

Regards,
Itamar.