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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the main navigation links in their header menu were not being translated into English. The website uses Beaver Builder, and despite attempts to retranslate the element and use the link target translation feature, the issue persisted.
Solution:
We resolved the issue by editing the translated template directly in Beaver Builder and translating the URLs. We recommend checking if the menu items now work as expected. If this solution does not apply to your case, or if it seems outdated, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for further assistance at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 6 months, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
June 11, 2024 at 1:27 pm #15726891

martinW-39

Hi Osama,

i think this issue is resolved, but we have another problem with translations. The 4 Main navigation links in our header menu are not being translated to english: hidden link

Our competences
About Us
Career
Become a partner

The element is set up as a Beaver-Builder row.

We already tried retranslating the element and using the link target translation feature in settings.

Would be great if you could take a look. If you need access to the page, please let me know how I should communicate sensitive data.

Thank you!

June 11, 2024 at 1:28 pm #15726910

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

June 12, 2024 at 12:19 pm #15731454

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and was able to fix it by editing the translated template using Beaver and translating the URLs. (hidden link)

Please check if the menu items work as expected.

Best regards,
Osama

June 12, 2024 at 3:12 pm #15732342

martinW-39

Hi Osama,

the links are correctly translated now, thanks!

But the changes seem to have broken the contents of the mega menu for the english version.
The German version looks fine.

Please see the attached screenshots.

Screenshot 2024-06-12 171039.png
Screenshot 2024-06-12 171105.png
June 13, 2024 at 5:37 am #15734098

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check the menu and let me know if it works correctly.

Best regards,
Osama

June 13, 2024 at 3:17 pm #15737086

martinW-39

Hi Osama,

thank you, looks perfect now!