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[Resolved] I can not register

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to register WPML on your site despite multiple troubleshooting steps, including contacting your hosting provider, deactivating plugins, and reinstalling WPML.
Solution:
We have checked & unblocked your site and tested it, confirming that it is now working correctly. To successfully register WPML, please follow these steps:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link.
4. Click the Register WPML link.
5. Click the Get a key for this site link to generate a new key.
6. Copy and paste the new key into the input box and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 6 replies, has 0 voices.

Last updated by Noman 2 weeks, 5 days ago.

Assisted by: Noman.

Author Posts
July 8, 2025 at 1:19 pm #17214130
July 8, 2025 at 4:02 pm #17215291

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This issue also happens when the site URL and registered site URL are not the same e.g. with www or without www. Could you please delete the existing site key and create a new one by following the below steps:

1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key (if it exists).
3. Please login to your site and go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.

If the above steps don’t help, please press the “Check Now” button from WPML >> Support > Installer Support page and see if it shows a green sign as you can see in the attached screenshot.

Also, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Kindly let me know the results,
Thank you

Installer support page.jpg
Installer system status.jpg
Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png
July 8, 2025 at 8:47 pm #17216116

abdIrahmanM

I did all that you asked me to do. still no change, I CAN NOT PROVIDE DEPUG BECAUSE a list of all available WPML plugins DOES NOT appear. on my site, because I deleted as I was strung to reinstall, but could not reinstall because this registration key is not working.

Screenshot (605).png
July 9, 2025 at 8:22 am #17217464

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for trying the above steps and sharing the screenshot. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you
July 9, 2025 at 12:59 pm #17219380

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for sharing the staging site login details. It seems the staging site is blocked by our system. I’ll escalate this to our systems team and update you soon.

Thank you for your cooperation

July 9, 2025 at 2:23 pm #17219658

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I’ve escalated this issue to our system support team and will get back to you once I hear back about it.

Thank you
July 10, 2025 at 8:03 am #17222283

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Our team has unblocked your site. I tested it here: hidden link and it’s working fine now.

Could you please delete the existing site key and create a new one by following below steps:

1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Please login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link as you can see in the attached screenshot.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button and see if this resolves your issue.

Kindly let us know the results,
Thank you for your cooperation