Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 6 replies, has 2 voices.

Last updated by Marcel 1 year, 4 months ago.

Assisted by: Marcel.

Author Posts
September 14, 2023 at 11:09 am #14396249

thomasS-239

I am trying to:

we have a new problem with the header.
When translating, the menu is no longer displayed correctly.
It works in the standard language.
What could be the reason?

Link to a page where the issue can be seen:

hidden link

I expected to see:

Instead, I got:

Screen-JB-2.png
Screen-JB-1.png
September 15, 2023 at 8:11 am #14401199

thomasS-239

Hi,

have you been able to find out what the problem is?
The site is online and this problem is a big one.
I would be happy if you could give me feedback on this.

Many thanks and best regards
Daniela Ruhnau

September 15, 2023 at 8:13 am #14401207

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi Daniela,

it seems your translated menu is not correctly created or not assigned to a menu position. Please check that on Appearance -> Menus and add a screenshot from the translated menu options.

Best Regards
Marcel

September 15, 2023 at 8:50 am #14401589

thomasS-239

Hi,

I have synchronized the menu. Now the menu appears, but slides down.

Why is that?

Screen-JB-menu-3.png
Screen-JB-menu-2.png
Screen-JB-menu-1.png
September 15, 2023 at 9:06 am #14401729

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

it seems the theme position is not identical set or defined wrong in an Elementor template. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Best Regards
Marcel

September 15, 2023 at 3:23 pm #14404183

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

your theme sets a hidden link "float: right" which would be nothing unusual. The issue here is that your translated menus in RU and EN are too long. If you open the Chrome debugger and remove a menu entry, the "float: right will work and there is enough space in the menu to display all in your defined position.

For your translated content, there is simple not enough space defined. You should contact your theme authors to see if they can make the actual menu position longer or load additional content a line below.

I added a screenshot of how it would look if I removed a menu entry. The menu automatically jumps back to the correct position.

Best Regards
Marcel

menu.PNG
September 15, 2023 at 3:36 pm #14404355

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

One thing more, It is also reproducible in German once the menu content is 6 symbols longer.

Best Regards
Marcel

menu2.PNG