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This topic contains 4 replies, has 2 voices.

Last updated by Subash Chandra Poudel 1 year, 7 months ago.

Assisted by: Subash Chandra Poudel.

Author Posts
May 20, 2023 at 2:00 pm #13682939

SimunV

I have multilangual site On English, Croatian and German but suddently when reading single property agent contact form disapeard for those two languages like in screenshot
English --> hidden link
German --> hidden link
Croatian --> hidden link
Theme is houzez

May 20, 2023 at 2:00 pm #13682941

SimunV

[Credentials removed]

May 22, 2023 at 4:12 pm #13692599

Subash Chandra Poudel

Hi there,

Thank you for contacting WPML Support.

If you haven't already done so, please review the following document on how to translate site built in Houzez with WPML.

https://wpml.org/documentation/theme-compatibility/creating-multilingual-real-estate-sites-with-houzez-theme-and-wpml/

I tried checking the issue on your site but I dont seem to find the DE or HR translation of the single properties.

For further troubleshooting, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, which means only you and I have access to it. Please share the site access credentials along with the page URL or exact steps for me to see/replicate the issue.

IMPORTANT: Please take a complete backup of the site to avoid data loss.

Regards,
Subash

May 29, 2023 at 11:34 am #13731839

SimunV

My test site is working good I have only one agent and it was wordking. But seddently I dont know why on live site it stopeed wordkin so I tried to translate agent but that doesnt help me.
My credentials are:
[CREDENTIALS REMOVED]
Best regards

May 29, 2023 at 2:09 pm #13733153

Subash Chandra Poudel

Hi there,

Thank you for the details.

I have removed the login credentials you shared in the previous public reply, please note this is a publicly accessible forum and you should share sensitive credentials only in the Private reply.

I noticed that the Translation of the Agent was in Draft and not published. So, I:

1. published the agent translation by editing the translation of the the agent then clicking on the Publish button.

2. Then, Edited one of the Listing with the issue in the primary language ( hidden link ) and updated it by adding an extra space in the content so as to trigger a translation update.

3. Edited the translation and completed it.

The Agent contact form is now displaying fine on the Listing translation. If you have issue with other listing please follow step 2 and 3 above for those listings and they should work fine now.

Regards,
Subash