Background of the issue:
I did the translation of my landing page in WordPress from English to German using WPML. After a couple of months, I made some design changes to the landing page.
Symptoms:
When I switch to the German language, the design changes do not show.
Questions:
Why was my ticket closed without solving my issue?
How can I get a refund if customer support cannot solve my issue?
the support told me to do transaltion using the wpml editor. i did the same. but during that time the customer person ran away and close ticket without solving my issue
Thank you for reaching out. I’m sorry to hear that your issue remains unresolved and that the ticket was closed. There may have been a misunderstanding, so I’d like to help you further.
Could you please provide your website URL and give a bit more detail about the issue? Alternatively, if you could share some screenshots, that would be helpful for understanding the problem.
the issue is when i update my website design. then the design changes only happened to english translation. when I convert to thai translation then I don't see those changes,.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
