no option for 'Automatic translation engines'

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where clicking 'invoices' under WPML > Translation Management > Tools > invoices resulted in a blank page.

Solution:
We requested temporary access to the client's site to investigate the issue. After reviewing the site, we asked the client to confirm if all three translation engines were showing up correctly in WPML > Settings > Automatic Translation, and also in WPML > Translation Management > Tools > Automatic Translation Engines. For the separate issue of the invoices page being blank, we created a new support ticket to handle it according to our Support Policy, which states that we should address one issue per ticket.

If you're experiencing similar issues, we recommend checking if all translation engines are visible in the specified WPML settings. If you encounter a blank page when accessing the invoices section, please note that this might be a separate issue that requires its own support ticket.

Please be aware that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us here.

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Tagged: ATE

This topic contains 7 replies, has 2 voices.

Last updated by Mihai Apetrei 9 months, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
March 29, 2024 at 11:00 am #15463904
Jasmin	please see the attached image. I wonder if it's a related issue (https://wpml.org/forums/topic/tools-invoice-not-working/) Thank you! Jasmin
March 29, 2024 at 11:08 pm #15465848
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there, Jasmin. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, Mihai Apetrei
April 2, 2024 at 10:41 pm #15475384
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi and thank you for the credentials, Jasmin. I can confirm that I was able to log in successfully. I am spending more time on this and I will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for the moment. If I need you to do something on the site or if I need to do something specific, I will definitely ask for your approval first. Kind regards, Mihai
April 7, 2024 at 10:03 pm #15492051
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Jasmin. Thank you so much for your patience. Can you please check again now and confirm that all the 3 translation engines are showing up correctly both in WPML > Settings > Automatic Translation, and also in WPML > Translation Management > Tools > Automatic Translation Engines Please let me know if things are looking ok on your end, too. Thank you!
April 8, 2024 at 5:53 pm #15495742
Jasmin	Hello Mihai yes, I see them now, thanks. but still, if I click 'invoices' under WPML > Translation Management > Tools > invoices, it goes blank though.. can this be also fixed? Thank you! Jasmin New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-invoices-page-is-blank/
April 9, 2024 at 9:20 pm #15501746
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Jasmin. I am moving that request into a new ticket as we can handle only one issue per ticket due to our Support Policy. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. I created a new ticket for you in regard to the new issue here: https://wpml.org/forums/topic/split-invoices-page-is-blank/ You will be notified via email when there's an answer to that ticket, too. Also, can you please mark this current ticket as resolved? Thank you. Mihai
April 10, 2024 at 1:45 pm #15505266
Jasmin	thank you, Mihai, once agin! Just to be sure, is there anything that was installed or something that our team need to be aware of while you were investigating our site? Jasmin
April 10, 2024 at 4:10 pm #15505748
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Jasmin. You are welcome. It was something that needed to be done from our side (in our system panel) so no worries about that.
April 10, 2024 at 7:01 pm #15506301
Jasmin	OK Thanks a lot, Mihai! Jasmin