Our glossary is empty after

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Tagged: ATE, Bug

This topic contains 10 replies, has 0 voices.

Last updated by alexandreP-37 12 hours, 15 minutes ago.

Assisted by: Giuseppe Toto.

Author	Posts
February 26, 2026 at 1:39 pm #17856707
alexandreP-37	Yesterday I updated WPML from 4.8.6 to 4.9.1. Also, yesterday in the WPML Dashboard, I saw that we had 3 times the same domain (cms.apptweak.com/wp) attached to our licence. So I deleted 2 duplicates. Then back in WordPress I discovered that we do not have our glossary anymore - the glossary is empty! Is there a way to get it back ? What made it disappear? Thank you, Alexandre.
February 27, 2026 at 8:03 am #17858716
Giuseppe Toto WPML Supporter since 12/2025 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, I've asked reached out to our internal team responsible for managing the glossary. I'll let you know as soon as possible. Thanks Giuseppe
February 27, 2026 at 8:53 am #17858923
Giuseppe Toto WPML Supporter since 12/2025 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, Could you please explain the exact steps you took to remove these duplicate domains?
February 27, 2026 at 9:00 am #17858933
alexandreP-37	Hi, I went here https://wpml.org/account/sites/, saw 3 times the same domain, so clicked on the trash icon of 2 of them.
March 3, 2026 at 3:50 pm #17869330
Giuseppe Toto WPML Supporter since 12/2025 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi there, We have copied the glossary (as well the translation memory) that was available on one of your of your previous website into your current website. To share what happened: I think the the wrong option was selected when the website was moved to production, that's why the glossary was lost. However, we have planned an improvement to make our migration process clearer. So please let me know if you can see that the glossary is imported correctly.
March 3, 2026 at 5:49 pm #17869740
alexandreP-37	Hello, I'm glad to read that you were able to recover the glossary. However I still see an empty glossary when i go to hidden link Could you double check ?
March 4, 2026 at 10:45 am #17871529
Giuseppe Toto WPML Supporter since 12/2025 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, Could you tell me what value you have for WPML_SITE_ID:ate in the wp_options database table?
March 4, 2026 at 11:18 am #17871615
alexandreP-37	yes: 78a2540b-d10a-4c30-abf9-cc5747af17ee option_id option_name option_value autoload 6521 WPML_SITE_ID:ate 78a2540b-d10a-4c30-abf9-cc5747af17ee no
March 4, 2026 at 2:43 pm #17872317
Giuseppe Toto WPML Supporter since 12/2025 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, We fixed it by copying the data to your current organization. Please check now
March 4, 2026 at 5:44 pm #17872753
alexandreP-37	Yes, it's back! awesome, thank you for your help! Question: it complains about many of our entries being too long. In order for our team to be better at that, can you tell me what is the maximum length of a glossary item, and any other "validation" criteria we should respect?
March 5, 2026 at 11:05 am #17874492
Giuseppe Toto WPML Supporter since 12/2025 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, Thanks for the confirmation. Regarding your glossary, It looks like it's being used in a way that will trigger warnings and reduce its effectiveness. Here's an example from your glossary ``` "Discover all the featured apps over time in the Today, Apps, and Games tabs on the App Store and Explore on Google Play.": { "description": null, "kind": "name", "translations": [ { "zh-cn": "Discover all the featured apps over time in the Today, Apps, and Games tabs on the App Store and Explore on Google Play." }, { "en": "Discover all the featured apps over time in the Today, Apps, and Games tabs on the App Store and Explore on Google Play." }, { "fr": "Discover all the featured apps over time in the Today, Apps, and Games tabs on the App Store and Explore on Google Play." }, { "ja": "Discover all the featured apps over time in the Today, Apps, and Games tabs on the App Store and Explore on Google Play." } ] }, ```` This suggests the glossary is being used to translate full sentences. In addition, some entries repeat the source text as the "translation". To get the best results, the glossary should be used for short terms (e.g products, UI labels, brand terms), not full sentences. Also, please note that the maximum length per term is 220 characters - anything longer may be ignored or cause warning. I suggest reading the following documentation if you want learn more and follow the best practices: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries
March 5, 2026 at 11:23 am #17874568
alexandreP-37	Thank you for the explanations!