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[Waiting for user feedback] plugin not update

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 0 voices.

Last updated by Noman 2 days ago.

Assisted by: Noman.

Author Posts
October 4, 2025 at 3:16 am #17455577

eamonnT

Background of the issue:
I am working on a site under development and trying to update the WPML plugin.

Symptoms:
The plugin is not updating.

Questions:
Why is the WPML plugin not updating?
How can I update the WPML plugin?
October 5, 2025 at 9:48 am #17456825

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon.
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link (screenshot attached).
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
8. Take a backup of your site and try to update the WPML plugins.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png
October 6, 2025 at 2:25 am #17457944

eamonnT

The site was rvrentacampervan.com and I a have since set up a new site and 301 rthe original site to roadsmiles.com..

I wish to make sure The backend databes are still connected so I will not ce charged again for trabslations...

So please advise hwo achieve... I have so far created a new key for roadsmiles.com ... is it okay to use this key?

Thanks
October 6, 2025 at 2:14 pm #17461108

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the update. Yes, it’s perfectly fine to use the new key you created for roadsmiles.com, that’s the correct step.

To make sure your new site uses the same translation memory and credits, please follow the step-by-step instructions from this doc: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

Please let me know if the plugin update issue is solved or if you need further assistance with this issue.

Thank you for your cooperation