Product image Not Working

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Supporter timezone: Asia/Singapore (GMT+08:00)

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Assisted by: Kor.

Author	Posts
February 20, 2025 at 9:45 am #16728524
davidF-129	Background of the issue: I am trying to display a product image on my website. The English version of the product image shows fine, but the image does not appear in the other language version. Here are the links to the product pages: English - hidden link, Other language - hidden link. Symptoms: The product image is not showing in the other language version of the product page. Questions: Why is the product image not showing in the other language version? How can I fix the issue with the product image not displaying?
February 21, 2025 at 11:19 am #16733278
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. Please check the settings on your primary language product page. Ensure that the following options are enabled: - Duplicate uploaded media from original - Duplicate featured image from original You can locate the settings on the product editor sidebar > Language > Media attachments After enabling these settings, make minor changes to the product and retranslate it. This should help in copying any images over to the translated language product. Let me know how it goes.