why can Dutch speaking clients order products to be delivered in the UK, but when I switch to English, all of the sudden the cart can't show any shipping options? So shipping options exist in one language (regardless the address/country), but not when the language changes?
I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed
Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
So, here's the issue. Say you visit the shop in Dutch, but you want your order to be shipped to the UK. When you go to the cart and change your location to UK, you get no shipping options (Screenshot 2023-06-15 at 14-02-48 Winkelmand • Rideround.png). But when you then switch to English, you do (Screenshot 2023-06-15 at 14-03-09 Winkelmand • Rideround.png).
This is because the Shipping Rules are only available in one language. Please check this page: hidden link
When you change the rules in Dutch and switch to the English version are rules go missing: hidden link
Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?
We usually recommend the free Plugin “Duplicator” for this purpose.
If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.
If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.
Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).
Your next reply will be private, which means that only you and I will be able to see it and have access to it.
You can paste the link to the file there.
Once the problem is resolved I will delete the local site.
I have to recreate a new package on your staging site and reimport it to my local dev site. I'll investigate this further and will come back to you as quickly as possible.
